Outreach Reviews

3.8

72% would recommend to a friend

(561 total reviews)
avatar

Abhijit Mitra

92% approve of CEO

72% positive business outlook

Outreach has an employee rating of 3.8 out of 5 stars, based on 561 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Outreach employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

561 reviews
5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Working as a CSM at Outreach is genuinely impactful. You’re trusted to own your book of business end-to-end—adoption, renewals, expansion, and exec relationships—which makes the role feel meaningful (not just reactive support). The customers are interesting and sophisticated, so you learn a ton about RevTech, Salesforce/Dynamics, integrations, and how modern go-to-market teams operate. The people are a big highlight—smart, supportive, and generally collaborative. There’s also strong resume value here if you want to grow into more senior CS or leadership roles.

Cons

The role can feel intense at times. CSMs carry a lot of responsibility, and portfolios can be full, so balancing renewals, risk, enablement, and expansion all at once can be stressful. Things move fast and priorities can shift, especially during periods of change, which can create ambiguity and occasional burnout.

Viewing 1 - 3 of 561 Reviews

Glassdoor has 578 Outreach reviews submitted anonymously by Outreach employees. Read employee reviews and ratings on Glassdoor to decide if Outreach is right for you.