Does Optical Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Optical Express employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Optical Express. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at Optical Express?

38% of Optical Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optical Express 2.8 out of 5 for work life balance, 2.6 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Optical Express?

Patient Advisor (74) , Manager (43) , Optometrist (24) , Optical Advisor (22) , Clinic Manager (16) , Store Manager (16) , Optical Assistant (15) , Assistant Manager (11) , Customer Service Representative (8) , Receptionist (8) , Customer Care Advisor (7) , General Manager (7) , Call Center Agent (6) , Customer Advisor (6) , Outbound Agent (6)

What are the pros of working at Optical Express according to real employee reviews?

"Your immediate team will be great and have you in fits of laughter." ((in 44 reviews)); "Great store and colleagues." ((in 25 reviews)); "Staff were friendly and knowledgeable" ((in 24 reviews)); "• Excellent training provided in ophthalmic testing and customer care—I’ve learned a lot over the years." ((in 19 reviews)); "Great working environment" ((in 11 reviews))

What are the cons of working at Optical Express according to real employee reviews?

"Bullying is rife and common place in the workplace." ((in 19 reviews)); "Absolutely no direction from senior management and a complete refusal to change the way things are done through fear of reprisals." ((in 19 reviews)); "Managers clearly have favourites who get away with everything." ((in 17 reviews)); "1. Poor salary" ((in 16 reviews)); "Pay is poor with little/no payrises." ((in 14 reviews))

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Optical Express

Optical Express Reviews

Compare reviews

2.9

38% would recommend to a friend

(617 total reviews)

David Moulsdale

47% approve of CEO

43% positive business outlook

Ratings by category

3.1

Diversity and inclusion

2.8

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

2.6

Culture and values

Optical Express has an employee rating of 2.9 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optical Express employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

617 reviews

1.0

12 Aug 2020

Terrible work conditions.

Optometrist

Recommend

CEO approval

Business outlook

Pros

Refractive training provides unique clinical experience and the company also offer the option to undertake the independant prescribing course, however you will be signed in for three years after qualification.

Cons

>Clinical outcomes seem secondary to store revenue. >The store's heating system has been broke for three years, and the computer systems are around 20 years old; repeatedly shutting down when patients are in the room. >Phone lines do not work and hardware in general needs updated. >Promise you the world during recruitment (Set weekends off was offered but never materialised).

1.0

8 Jan 2025

Don’t bother working for this bunch of cowboys

Registered nurse

Recommend

CEO approval

Business outlook

Pros

Seriously had to think if there is any and honestly there is none

Cons

Overworked, under appreciated . The pay seems good at first but they do not provide sickpay or any other good company benefits. Domineering unqualified management who not only undermine healthcare professionals but also only care about stats and money and not patient care. The amount of money made in the day is top priority and surgical staff are treated like Robots with long hours, minimal breaks (literally the legal requirement if you are lucky) and pushed to their limits.

1.0

20 Jan 2020

Cant see it

Sales associate

Recommend

CEO approval

Business outlook

Pros

None none none none none

Cons

The environment was toxic, very toxic

Viewing 1 - 3 of 617 Reviews

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Jobs at Optical Express