OneClass Reviews

3.5

58% would recommend to a friend

(186 total reviews)

Jack Tai

64% approve of CEO

39% positive business outlook

OneClass has an employee rating of 3.5 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OneClass employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

186 reviews
2.0
21 Sept 2019
Recommend
CEO approval
Business outlook

Pros

- Like most startups, they wanted to do good at the beginning, to care about their clients and employees, you can tell by the work environment, team events, and vacation and sick leave policies. - For entry-level, though stressful, you can gain some experience by learning to help some clients. - HR and office managers are supportive.

Cons

- Like many startups, lack of effective middle management, the boss's opinion is the only opinion that matters, team leads got kicked out for disagreeing. The upper management tries to do micromanagement in the areas where they don't really have professional knowledge, which leads to low efficiency and conflicts. - Decreasing interests in employees' personal growth

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OneClass Response
6y
Thank you very much for providing your feedback. We are constantly looking to improve our organizational structure. The helpful advice that you have given us will be taken into consideration and we will continue to implement new ways to keep our employees engaged. We are working on several new programs to encourage cross-team learning and personal skills development and we are excited to share them with our teammates.
2.0
17 Nov 2015
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling, low commitment, minimal training/experience required, work while you are on campus, can be rewarding if you manage to collect a lot of emails (there was a performance incentive of $1 per email collected when I was there). Some people manage to collect a few hundred emails in a few hours, but you often have to be more aggressive to do so, and this increases your chances of getting caught (more on that below). I can see it as beneficial if you just need some extra cash in a single payout, but I wouldn't do it for longer than a few weeks.

Cons

The title is misleading - you aren't a manager at all, you're more of a promoter (the company knows they get more applicants with the title "manager" instead of "promoter"). On top of that, you're promoting a company that 99% of professors detest (copyright issues and monetizing/profiting from their work). Some "community managers" have gotten disciplined by their professors/universities for promoting in classes without their permission. In fact, this is an ongoing issue with this position, and the company knows it but sees community managers as expendable. The company can be pushy/aggressive in trying to get you to do things, they also nag you if you don't return the forms right away. Communication is confusing since there may be multiple people contacting you. This job is somewhat unsustainable - your pay is based largely off of the email addresses you collect, so each successive time you promote at a given class, the number of new emails you can get decreases. A lot of shady business tactics (notice how most other reviews were written around the same day?).

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OneClass Response
10y
First of all, we just wanted to thank you for taking the time to leave a review for us and also for the extremely helpful suggestions on how we can make our Community Manager program more effective. We stand behind each and every one of our Community Managers as they are all ambassadors of the OneClass brand across their respective campuses. We work with them on a weekly basis to ensure that we provide them with any assistance or resources they require to succeed in their roles. With each community manager, our goal is to work with them to grow a community of OneClass users at their school and also educate other students about the idea of sharing knowledge and the exchange of study material. That being said, when we’re attempting to cultivate a new community at a school, physical promotions in different classes on campus is a vital marketing method to help raise awareness. We definitely agree with your comments regarding improvements in communication and we are taking all the necessary steps to rectify any errors or confusion. Since the Community Manager program is in its early stages, there are often imperfections in the process that we will be striving to reduce and eliminate altogether over the coming weeks. Regarding your comments about employments regulations and compensation, we keep in close contact with the CRA to ensure that we are abiding by their rules and guidelines. Since regulations may change from year to year, we make sure to stay up to date with all employment regulations set out by the CRA by reviewing them on a quarterly basis. Lastly, we just wanted to reiterate the primary mission of OneClass, which is to help students everywhere. Whether it’s helping them to achieve academic excellence or saving students money on textbooks, each and every member of the OneClass team is dedicated to educating and supporting all students.
2.0
1 Oct 2020

Not the best place to work

Recommend
CEO approval
Business outlook

Pros

Casual atmosphere and provide snacks

Cons

Unprofessional, racists, and no growth opportunities

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OneClass Response
5y
Hi there, thank you for taking the time to submit your review. We do take all claims of unprofessionalism, racism, or other misconduct in the workplace very seriously. It would be greatly appreciated if you could reach out to any manager or lead in the company to provide more details so that we can investigate the matter. Thank you again and once again, I urge you to get in touch so that we can address these claims immediately.
Viewing 1 - 3 of 186 Reviews

Glassdoor has 258 OneClass reviews submitted anonymously by OneClass employees. Read employee reviews and ratings on Glassdoor to decide if OneClass is right for you.