When I first got hired I never thought in a million years I'd be writing this review- but the intentions of HQ are so clear that they do NOT care about coaches (who make up a majority of the company). HQ 'encourages' feedback but it is constantly ignored unless put on a public platform that makes them look bad- so here I am. Caseloads are ridiculously high and for the excuse of "back then.." isn't cutting it. For a company that preaches wellness there are daily expectations that branch well over 8 hours and NO coverage. A team of a few overworked ninjas sets up coaches horribly who are scared to take time off because that means coming into hundreds and hundreds of messages and weeks to catch up. Users are tricked into long subscriptions after a short trial and their frustrations are structured to be expressed to the coaching staff. They encourage you to get more involvement but that involvement does not translate to increased pay- no tier to coaching and for coaching over 400 users daily you'd expect to make more that $37,500 annually. Benefits are AWFUL. HQ boosts perks in NYC but unless you're the one getting the free catered meals its horribly disrespectful to budget that money when so much of the company is online. A LOT of these frustrations are constantly brought up and constantly ignored- HQ should be ashamed.
