Nine9 Reviews

Hello, It looks like it's been almost a year since your review and we're sorry to see you had such a negative experience. We never want to hear an employee didn't enjoy working for us for any reason but it does sound like you had a few perceptions about our company that we've been able to change with 100% certainty. We're very happy to say that we've made some improvements to our benefits company-wide and feel that our customer service team is exceptional. As with most reviews, the term 'scam' seems to be used when someone is unhappy with our company. While we can understand that knowledge about our unique organization may have been lacking in the past, we would never scam someone. Our company has been doing business with aspiring talent for over 15 years now. We continuously strive to make sure that every perspective talent who contacts us and walks through our doors realizes that our purpose and passion is to help fulfill their dreams. It's true that we're willing to work with everyone because Nine9 wants to prove that the 99% of talented people have a place in this industry. All too often we hear about agencies turning people away because they 'didn't have the right look.' Unfortunately, it seems we didn't share this view about the industry in its current state but we can respect your opinion. We don't want to be seen as an agency and I've been diligent in sharing information about our company to explain that we are very much a different organization. I've also been very diligent online to inform our potential talent about the cost of our service and what it entails. As we move forward this year, we'll be sure to continue with this trend and share as much knowledge about Nine9 as possible. We understand the job may have been very demanding as you worked in a busy market and we apologize if you felt overworked at times. We do hope you found a more fitting career path and that you're finding great success. Our door remains open and additional feedback is always welcome so we can become the best employer this industry has ever seen. Please share anything else that comes to mind with me at jeremy.smith@nine9.com and I will make sure it makes it to our CEO. All of us here at nine9 wish you the very best!

Hi and thanks for taking the time to share how you felt about your time with us. We're disappointed to hear that a former employee had a negative view about who we are and what we do as a company. Your review was written a couple years ago, but I'd like to apologize that no one has responded to you until now. It does seem based on what you've written here that we could have been more diligent in training you across all departments within our corporate office. Since 2016, we've improved our training immensely and we do feel that you would have seen we have hundreds of opportunities for our talent every week in both modeling and acting. We will admit that we may have let you down in this regard but can assure you or anyone reading this review that we're booking talent for roles every single week. We're happy to link to our success stories which can be found here https://nine9.com/success-stories and these are just a handful of the people who took the time to share their experience. We've never hidden the fact that we charge an enrollment fee because we aren't an agency but a talent service geared towards entertainment and marketing. We're upfront about this in every response here online and have worked to be transparent every step of the way with the talent we work with. Our passion lies in truly helping people to find their place in this industry and we're sorry to see that passion was not shared during your employment here. We're much more willing to work with new talent than agencies because as you likely know, agencies only sign 1% of the talent that apply to them. We feel everyone deserves their shot to build their skills, work on their craft, and find success. I'd also like to point out that even at the time of your review, working with a professional photographer has always been entirely up to the talent. We're able to work with these photographers to get discounted rates for our talent but they always have the choice to take their own photos, use the headshots we take at the office, or choose a photographer of their own. Changing a company name after 15 years in business isn't uncommon. We felt Nine9 better represented our business and our mission which is why we made that choice. Any perception of this branding strategy outside of this is simply incorrect. We want all of our employees to feel that Nine9 was the best employer they've ever worked for. We can respect that you had opinions about our business and are very sorry that things didn't work out. All of us here at Nine9 do hope you found a career that is better suited to you and we wish you only the greatest success.