Neo Group Reviews

2.6

32% would recommend to a friend

(67 total reviews)

42% positive business outlook

Neo Group has an employee rating of 2.6 out of 5 stars, based on 67 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Neo Group employee rating is 29% below average for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

67 reviews
1.0
9 Jun 2022

A Culture of Humiliation and Fear

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The only benefit one would probably get from this place is the daily "free lunch" assuming the food given to staff are not kitchen leftovers. There is no menu, everyday is a surprise.

Cons

- Very high turnover rate. A lot of people leave before confirmation. Lack of transparency about the turnover on the role that you are applying for. - This is a 5.5 days work week, squeezed into 5 days = 8.5hours Monday - Thursday and 8 hours every Friday MINIMALLY. - Never shortchange the company of work hours, but company can make you work extra hours for free. - The interview and contract signing all have to be face-to-face. Basically everything here has to be face-to-face. - 14 days leave. All the benefits here are the bare minimum stipulated in MOM website and the working hours is almost the maximum allowed by law. If they can remove the Medical Leave, Childcare Leave and others, they will. - Your orientation will begin with, "you have to remember the CEO's name and face" and they are serious about this like that will be the most important thing you will ever have to do in this company. - You will be issued used shirts and stationeries, sign a form stating their brand-new prices, which you will have to pay if you fail to return them upon leaving. Shirts of those who have left are being washed and issued to other newcomers. - Culture of Humiliation. If you take MC, you will have to queue for an appointment with "Dr.Neo". Those who go for Medical Leave will have to queue outside the CEO's office for everyone to see. You will then get questioned and humiliated as to why do you have to go for Medical Leave. Those who chose not to go through this ordeal will just take Annual Leave instead, which is already very little to begin with. - Culture of Fear. CEO's constant yelling and looking down on employees is a regular scene here. Everyone is dispensable. Whoever complains will get terminated. People are wary of one another. This is a place where people walk around one another without even saying hi. - CEO loves to showcase his success story every chance he gets. He loves to dare people to challenge him which of course, no one in their right mind would do. He loves to scream and yell. - Everything here is all about "Hail CEO" if you want to stay. But not everyone who stay climbs up the ladder. - Culture of Distrust. The management have to see everyone face-to-face in the office every single time to (somehow) believe that you are actually working for every hour you get paid. - Everyone was made to work in the office regularly DURING THE PANDEMIC, violating government pandemic protocols. When MOM came to check, guards alerted the office to disperse the people. - Salary every 7th of the month, COMPULSORY monthly monetary donation to be collected as soon as you receive your pay. Your name and donation are being presented to the management for them to humiliate you even further. Management keep asking for higher donation. - COMPULSORY blood donation. - Lots of politics and lots of kissing a_ _. - Zero planning. Zero respect for people's time. Zero accountability. Zero time management. Everything here is urgent and priority all at the same time even if you are the only one doing it. - Nothing ever gets done here. Work just keep piling up because nothing ever gets approved until the very last minute and you have to juggle revising existing tasks endlessly and while new works keep coming in. - Decision-makers don't even know what they want/what they are doing. Things will forever keep changing even on the very day that things are supposed to go out. - Prepare for a lot of regular URGENT AdHoc work/disruptions while you're doing 10 other URGENT things, all at the same time. Then they will wonder why things are not moving. - A lot of cost-cutting sugar-coated as going green initiatives such as turning off aircons early, turning off lights a few hours a day, toilets with light sensors outside the cubicle that goes off every minute if no movement. - No inclusivity and diversity. - Culture of Micro-managing. Everyone here is basically what the CEO wants, when he wants it. He just need you to function like slaves or machines. Never ask, never complain. - Don't even think of voicing out an opinion. Everyone here gets shutdown and minimised to just doing whatever they want you to do. - Prepare for increased workload during peak periods and taking on other works such as helping in the kitchen. Prepare to work full on even eves of CNY and Christmas. - Read the earlier Glassdoor reviews. All of them are true and more.

1.0
13 Sept 2020

No

Recommend
CEO approval
Business outlook

Pros

The colleagues are friendly and helpful. Free lunch (like with most reviews below)

Cons

Terrible management, obnoxious made-up rules, ridiculous CCAs to attend and non-compliance to safety rules during COVID 1. CCAs like Sports Day where we are forced to stay after WORKING HOURS - if you truly want your employees to stay fit, shouldn't these CCAs be held during working hours? No. and if you declare that you aren't able to make it, you are asked to give a reason. 2. If you take MC (even within the contract), the HR will start to chase you for answers. You are also invited for a meet up session to understand why you take MC, only because they sorta want to instill fear in you. 3. Blood donation. You are only hired if you can donate blood. There are some employees who have been hired despite being unable to donate. If you cant, u r forced to give a reason. 4. Compulsory to donate 1% of my salary as part of giving to the seed fund (charitable initiative). They will track those who do not and those who don't are often mocked by them. What if there are those who have financial difficulties? 5. Compulsory to wear white on Mondays. Wear also need you control? 6. During the COVID period, it was compulsory to work in the kitchen and help out for food packing. Company refuses to hire more part timers but choose to activate the HQ staff. We were also asked to take No Pay Leave once a week. There are so many disturbances, the expectations and datelines were still tight like usual times. Are you asking me to OT on my weekends and time off then? 6. When there were many community cases and the government advised people to Work From Home, there was little arrangement for the staff. The roles we held were not considered essential. However, we still came to the office everyday because the big guy liked to 'see' people in the office. 6. The authorities came to check and inspect the office and because some rules were broken due to the large number of people in the office, each time they came to check the HR team would panic and send people home immediately. If you don't want to be caught, don't do illegal stuffs 7. So many perverts and sexist comments that I have heard in the office. will say openly how much he dislikes people who are fat and will comment how much girls need to lose weight to stay pretty. also loves to create standards for women in all areas like hairstyles, looks, dressing. Sorry, it's 2020. I can go on and on about how unprofessional this place is and the double standards created. But the above should justify. Also interview shouldn't ask personal questions like are you married and all. This is PERSONAL.

1.0
25 Aug 2016
Recommend
CEO approval
Business outlook

Pros

- Always open to ideas and innovation, and things happen if they are within middle management control. - Lunch is provided, so it saves employees a lot of money. - Has incentives for employees to quit smoking. - Holds team-bonding events often. - Good for sweet talkers.

Cons

- Unprofessionalism is breeding. Sweet talkers almost always get their way though some (not all) may be incapable. It is easier to get someone to cooperate if you sweet talk and present gifts. - SOP was never communicated but employees are expected to know them, and when this is communicated, the manage expects employees to ask about SOPs we didn't know exists. - The culture is very Chinese, and Mandarin is used more often than English at times in company events. - If we were to take sick leaves, we are expected to meet the CEO. The company draws the pretty picture of this being because the CEO wants to know the reason why we fall ill and decrease our workload if it's too heavy. - Views quantity over quality. - Religious roots of the management very prominent within the company culture. - Employees are expected to be present at all events, though not compulsory. - Very Chinese traditional working culture

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Glassdoor has 70 Neo Group reviews submitted anonymously by Neo Group employees. Read employee reviews and ratings on Glassdoor to decide if Neo Group is right for you.