NCARB Reviews

First, I would like to mention that previous (be sure to sort by "most recent") reviews containing 4-5 stars were submitted by request from top senior leadership due to high turnover and previous poor reviews. They do not reflect true accuracy due to the pressure to submit. Second, high turnover at NCARB is the result of poor management across several support departments. The Customer Support department lacks strong knowledgeable leadership skills and therefore use micromanagement tactics to compensate for their inability to make effective decisions for the best of the business and their employees. There is very little to no room for growth. The Information Systems department has very highly skilled and resourceful team members, however top senior leadership has continually demonstrated a pattern in which they sacrifice high-achieving team members through burnout, in favor of keeping low-achieving and poor performers on the team. The Human Resources department is repeatedly unprepared and disorganized. This is evident by their constant need for reminders of standard protocol tasks by members of the team and lack of basic knowledge surrounding employee demographics. Although some employees may hold a leadership title (ex. Manager, AVP) at NCARB, most of their voices will go unheard or at least not factor into any important decision making (this does not apply to all departments). The titles are all smoke and mirrors. Lastly, NCARB's slogan is "Let's Go Further" ....that couldn't be further (no pun intended) from the truth. They have an outdated culture, toxic workplace dynamic, lack emotional intelligence, money hungry, and as HR said it best, a "top-down" and "undemocratic" leadership structure. This is not an organization that upholds their slogan or values.

Management does not care anything about the customer service department. Training was a joke and they absolutely played favorites. Was told there would be time offline to work and that was a total lie. Everyone is in fear for their job and if you say anything to upper management or HR it falls on deaf ears and you can expect major retaliation. This place is wolf in Sheeps clothing. Don't waste your time.