Mindbridge Reviews

4.0

77% would recommend to a friend

(723 total reviews)

Danish Iqbal

76% approve of CEO

75% positive business outlook

Mindbridge has an employee rating of 4.0 out of 5 stars, based on 723 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mindbridge employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

723 reviews
1.0
24 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Worked there for 2 years and spent time with people who were working there since around 5-9 years. Firstly, instead of your salary being increased, they will revise your salary structure and end up reducing it due to "new company policy and better opportunities" (And they can cause it is a BPO) and you can lose your worth and monthly spending due to this. Secondly, no growth. They operate with Uber Tickets, UberEATS calls but you get treated worse than a factory labor. They even lie to their clients at times.

Cons

1) No Leaves, Holidays, Sick Leaves. If you take an off, you won't get paid for that day PLUS your attendance incentive will go down as well that means you will lose at-least 2000PKR per leave. 2) Pathetic Cafeteria. Nothing to eat and you pay for your tea (Unlike other places) 3) No Transportation being offered 4) Rotating Shift. The management will say they wont rotate AND will ask you before a change but this is a lie. 5) Will be forced to sit in late for EXTRA TIME. That's right. They say it's not overtime so you won't get paid x1.5. 6)9 Hours shift including 1 hour break which is two 30 minute breaks. To get your break marked, end the break on the portal, go down, and take your cellphone it takes you 5 minutes at-least (If you hurry) so to go up again, another 5, leaving you with just 20 minute breaks. In those 20 minute break, you have to rush with your meal, tea and smoke. IMPOSSIBLE break plans. 7) HR lies while hiring. After you're at MB and they know you won't leave, they start showing their true colors and you can't say anything else they will kick you out and won't pay 8) HR is a liar, a fraud and blackmails people. 9) The CEO believes in deductions from employees and no benefits and odd working hours so he can benefit (Less cost more money being saved) and can charge clients less amounts. 10) You literally are only allowed 1 scheduled off per week (4 in a month), after working for 6 days. Apart from that, no holidays at all, whatsoever. Goodbye sick leaves, weddings, vacations, family get-together and pampering!

1.0
29 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Good salary They don't delay the salary. The most delayed salary was paid within 6 days Safe workplace for women Company offers overtime compensation

Cons

Hey! International client! watch out! The employer is showing off false image of the company. No leave incentive No health benefits In case you're extremely sick and it's proven to company, company never offers you a leave from it's end They put the air conditioner on fan in summer days, due to this the agents feel extremely suffocated When their international client comes over, they make sure that the office looks clean and every employee seems happy with everything. And they turn on the AC during the visit of their client They don't just deduct your salary for low quality or attendance, they deduct salary if an employee's CSAT is low, if your FCR is not maintained properly (CSAT & FCR are not in control of agent, it's totally on the customer, still company deducts the salary of an employee), they deduct your salary based on AHT (a time set my the employer for agents to solve a ticket) The employer is very greedy and does not like to pay any agent his complete salary, he makes sure that if your salary is 52000 rupees, you only get 42000 - 46000 from it They don't work on employee retention, they don't care for employees rights if the employer commands to violate the rights of an employee, the HR and management does so happily

Viewing 1 - 3 of 723 Reviews

Glassdoor has 750 Mindbridge reviews submitted anonymously by Mindbridge employees. Read employee reviews and ratings on Glassdoor to decide if Mindbridge is right for you.