Mears Group Reviews

1) Three months after I'd started , they introduced a uniform for call centre agents even though it's not a customer facing job - however, all the other teams and departments could continue wearing what they liked. 2) They took away individual tea breaks as apparently we couldn't be trusted to make our own tea. Instead, we had to have a rota with one person taking a turn to make drinks for the whole team. And if you want the toilet, you have to ask permission like a kid at primary. 3) My team leader could be nice when it suited her, but a micromanaging bully on other occasions - if she didn't like the way you were handling a phone call, she'd talk at you so you couldn't hear either her or the caller. I don't know how many times I asked her to write it down. She would also put you on the spot and belittle you in front of colleagues if you made a mistake, then send out hypocritical emails to the team telling us not to do this to each other, which none of us had. 4) Some tenants and landlords get really abusive on the phone, and you're not allowed to object or stick up for yourself, you're expected to not only sit and take it but "kill them with kindness". I got told off for not being "empathetic" enough towards a really rude landlord (I was struggling to be sufficiently polite and not rude back!) I walked out when management wanted to have a meeting with me after I'd stuck up for myself when a tenant got particularly nasty. I have given a two for work life balance, because despite having decent hours, you end up taking work stress home with you.

very short staffed , constant messages and calls , to do more and more hours, very low wages and petrol money is a joke.