Lufthansa InTouch Reviews

3.2

43% would recommend to a friend

(334 total reviews)

Alexander Karst

40% approve of CEO

34% positive business outlook

Lufthansa InTouch has an employee rating of 3.2 out of 5 stars, based on 334 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lufthansa InTouch employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

334 reviews
2.0
3 Jul 2016
Recommend
CEO approval
Business outlook

Pros

Flight benefits Flexibility Nice colleagues Multicultural environment

Cons

I have been working for LiT for 5 years, an amazing opportunity to discover the worl..however: - discounted ticket price for employees have slowly slowly increased making it not competitive with last minute offers. (still good though for intercont destination overall). - Since new In site Manager arrived less than a year ago very bad changes have happened: Salary increases are not payed anymore. This decision has not been communicated but employees found out ! Bonus have been reduced from monetary compensations to Lufthansa Gadget.... - Absurd sick policy, you cannot call in sick 2 times within 6 calendar month otherwise you are not payed what you are entitled for if you reach your goals! Also agreed family sick is counted as if you call in sick. -Trainings are obsolete and provided on systems which are not even properly working. Training manager doesn' t accept constructive feedback. Communication flow within higher level of management is bad as hardly consider you as a human being but a number. Even if you wish to provide an outstanding customer experience you must keep the length of the call at around 4 min and no flexibility with this KPI.

1.0
25 May 2015

customer service agent

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

nice colleagues, flight benefits, training provided, multicultural environment

Cons

bad management, poor salary, incompetent team managers and awful HR

Viewing 1 - 3 of 334 Reviews

Glassdoor has 382 Lufthansa InTouch reviews submitted anonymously by Lufthansa InTouch employees. Read employee reviews and ratings on Glassdoor to decide if Lufthansa InTouch is right for you.