LoopNet Reviews

2.9

41% would recommend to a friend

(99 total reviews)

Cameron Stewart

45% approve of CEO

39% positive business outlook

LoopNet has an employee rating of 2.9 out of 5 stars, based on 99 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LoopNet employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

99 reviews
2.0
16 Jan 2013
Recommend
CEO approval
Business outlook

Pros

great coworkers, awesome location, free beer/snacks on Fridays, free breakfast on Mondays, monthly commuter check or discounted parking permit, good to great product/sales training, etc.

Cons

As a recent grad I accepted an offer from LoopNet in hopes of launching my career in sales. My start date was October 1, 2012. Two weeks was given for product/sales training followed by two weeks of training on the phones. I finished top three in the October head of class incentive out of 13 new hires. We were told November, December, and January were our ramp months to get us up to goal ($4,000 in revenue, which was changed mid-November to $5,000) by February. I hit my ramp goal in November (70% of goal) and hit over goal in December by 112%. I was on track in January to hit goal again, but was let go on January 11, 2013 for 'poor performance metrics'. That day they let go of 35 employees in their SF, Glendora, and DC office. My coworkers would vouch I went above and beyond while I was at LoopNet. I came into work everyday at 7am, made 150+ outbound calls, never used one day of PTO, and had a performance review two weeks earlier saying I was on track to get better leads and promoted in April if I continue to hit goal. I knew (thanks to glassdoor) prior to accepting my offer at LoopNet, that my job could be terminated at anytime with or without reason. The acquisition of LoopNet by the CoStar Group and finalization of the merge resulted in a 15% layoff at the San Francisco office alone. Two main reasons why CoStar wanted to acquire LoopNet was 1) eliminate the competition between the two companies and 2) utilize the 6M+ users (leads) that LoopNet has acquired. I like LoopNet. It's unfortunate the company is being force to restructure itself to CoStar. Our President of Sales was very loyal to LoopNet and was put in a position to resign to not hurt the company he grew. Now the new President of Sales (a CoStar employee) is making the changes the executives of CoStar want to see. IF my position was to open up again I hope this gives you insight on the company and allows you to address any concerns. Keep an open mind this job is a revolving door.

2.0
18 Nov 2012
Recommend
CEO approval
Business outlook

Pros

-Great coworkers, friendly team, competitive environment, a descent amount of incentives, location next to AT&T park, weekly happy hours with free alcohol, free breakfast on Mondays, free fruit and coffees everyday, comp plan easy to understand, you manage your own book of business.

Cons

Let me begin by saying this... I have been with LoopNet for roughly a year and a half, and within that time, I have consistently been a top 5 producer of sales. So, I tell you this, because a lot of people make false claims because they are not hitting their numbers and not making money, so this will allow you to see the opinion of someone who is actually making more money than 90% of the company. - The upper management is extremely sub-par: they make decisions and changes without consulting or even considering the sales team. It is the type of environment where the orders filter down from the top, their is no questioning the policies, it is what it is. Not all, but most of these negatively affect the sales team by making goals higher, but also making it harder to earn more. - The job is a total grind. From 7:30am-4:30pm, you do the same job, calling 100+ people, trying to sell the product. Here are some issues with this. A lot of the leads you are given are bad leads. Some have fake numbers and some have bad email addresses. Unlike most companies, LoopNet does not filter bad numbers or email addresses from their system. For example, you may be given the lead "John Doe or Daffy Duck" with a phone number of 111-111-1111. LoopNet strives on having the most amount of registered users, so it does not require its members to verify their number or email address. This can be very frustrating. Also, many of the people you call, do not understand why you are calling them because they "register" because LoopNet blocks them from continuing on their search unless they fill in their name, number, and email address. So many of these "warm leads" they tell you about, are people who mistakenly come to the site and are prompted to enter this information. - You lose many sales to their "ecom" system. This means that when one of your accounts signs up online, you do not make a commission. Here is the problem: As a sales rep, you are not given a discount to offer, so the client really has no advantage calling you back and giving a credit card over the phone. - Finally... the pay is not competitive. You make a $35k base starting out, after 6-12 months, you can make $38k and after 1.5-2 years, you can make $42k. All of these positions that you are promoted to, you do the exact same job as before. Also, a good sales rep makes about $2500/month in commission; average would be around $1500. Do the math and make your decision. All in all, the place is a revolving door, roughly 10 new hires a month. If you are producing, the management will lay low, but the instant you begin to slip or not hit your numbers, be prepared to have meetings with your regional manager about your numbers.

2.0
4 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Happy hour all the time, free food, cool company outings

Cons

Team dysfunction, poor management, crappy jobs, failing company.

avatar
LoopNet Response
11y
Thanks for the feedback, and I’m sorry to hear you didn’t enjoy your time working at LoopNet. Customer service takes a lot of patience, particularly when the client is in a high-pressure industry like commercial real estate. Management and team cohesion varies, and I don’t know your particular circumstance, but we are always looking to develop our employees more, and are now introducing frontline management training to increase the skills and effectiveness of our managers. But rest assured that LoopNet is a flourishing company. Since it was acquired by CoStar Group two years ago, LoopNet has had double-digit year-over-year increases in the average revenue per user for LoopNet premium membership. In the third quarter of this year, LoopNet reached its all-time high for unique monthly visitors. CoStar Group continues to set the industry standard for commercial real estate information services, and LoopNet’s contribution as a marketing tool for clients is a critical part of the company’s success, so to call it a failure would be inaccurate.
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