Lark Reviews

3.0

48% would recommend to a friend

(90 total reviews)
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Julia Hu

43% approve of CEO

40% positive business outlook

Lark has an employee rating of 3.0 out of 5 stars, based on 90 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Lark employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

90 reviews
2.0
15 Mar 2018

Underwhelming approach.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a free lunch one day a week.

Cons

Commuting to Mountain View is awful. The product itself is high on promise, low on features. The CEO and CTO married couple create a vacuum of power that stagnates growth - both feel as if they lack humility or trust. Everything is quite slow and often counter-productive. CTO given to extreme emotional outbursts that are apologized for in chat channels the next morning with yoga-inspired lectures that still somehow come across as lacking self awareness.

2.0
3 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Product has a lot of potential if they replace the CEO, CTO, and other toxic leadership.

Cons

- The problems starts before you even start. They absolutely will lie to you about compensation and attempt to underpay you right out of the gate. - The product is a basic proof of concept with barely any real functionality. Like other people have said there's no AI at all. It's stagnant and hasn't had any meaningful changes in the last six years because of the CTO resisting any modernization of the app. Expect to hear "We were the best new app of 2015 on the Apple App Store!" a lot. Nevermind what makes an app good now years later. - The CEO and CTO have no experience working anywhere except for Lark. They started straight out of college and their lack of leadership experience shows at every level. They both go on long rants with no clear goal of what to say and gaslight employees saying they forgot that they were told about critical issues even when there is recorded evidence that they were told and gave directions on how to proceed. If things work out, they take all the credit. If anything goes wrong, they were never told anything or don't remember and therefore are not responsible. - The leadership micromanages engineers to the point that it's hard to get anything done. Expect to have the CTO and other leadership disrupt your team every few weeks to force you to explain every line of code in your project so they can give opinions on how your entire team sucks. This is despite their having no familiarity with the language or tech stack that your using. The Dunning-Kruger effect is strong with these people. -In addition to micromanaging they also like to publicly humiliate teams during the company wide all-hands which is mandatory and happens every day. If they don't feel like they have humiliated you enough they will also post @channel messages to the general/team Slack channels. - The engineering culture is highly competitive and not collaborative at all. If you can tell the CTO and VPs exactly what they want to hear and bootlick for them, you will be promoted. Try to do your job or explain when a process will result in more bugs and untested code, you will be told that you are too incompetent and junior to understand why they're right. If you give in and do what they want and it predictably results in bugs, that's even more evidence to them that you need to be bullied out so someone "better" can come in. The bootlickers thrive because when something goes wrong they lie and blame others. In conclusion, Lark engineering is a 1-2 year burnout job. It's a shame because the product idea has so much potential, but with the leadership the company has now it will never be able to fulfill it.

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Lark Response
4y
Thank you for posting your feedback. For our organization to learn and grow, feedback from different perspectives (both positive and negative) is critical for us to see what’s going well and what’s not. I’m sorry to hear your experience wasn’t great. This does not reflect the culture we are working to cultivate, as it seems you were very upset by the situation you were in. Although much of the content does not align with our understanding of the facts of the situation (ex: for the actual working history of our founders, see linkedin), the bigger truth is that you had an unhappy experience with us, and we needed to look very closely at why. This feedback, combined with many other data points, helped us recognize the need for a leadership change in the engineering organization, which we recently undertook. While we won’t claim it was a panacea that fixed all of our issues, we do think that the organization is clearly in a much healthier state, as seen through both the interactions and conversations we’ve been having lately. While it is hard for us to hear that you had such a negative experience with us, we did want to express our thanks for your detailed/specific feedback, as it helped us make concrete changes to the organization for the better. We hope that you have found a working situation which is more suitable to your needs at this time, and we thank you for the time and effort you spent with us.
2.0
24 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Coworkers were great, free lunch on Wednesdays.

Cons

No work-life balance. Constant pressure to work on evenings, weekends and even vacation (which is only two weeks per year). Cofounder would get upset easily and slam doors, cabinets, etc. I often felt very uncomfortable in the office.

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Lark Response
8y
Thanks for your feedback. I appreciate the work you did at a difficult time for us, when survival of the company was in question. Fortunately, we made it through to a much better stage of the company (in part with help from you). I'm sorry that your experience was not the best, and I take responsibility for that. As the cofounder referenced in this email, I admit there were times of high stress back then that I did not necessarily handle the best. However I do want to clarify that the incident you were referring to was a one-time occurrence, and has never happened since then. My apologies for making you uncomfortable, and thank you for the feedback, which helped me focus my self-improvement.
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