Does Kilwin's Chocolates pay their employees well?

According to anonymously submitted Glassdoor reviews, Kilwin's Chocolates employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Kilwin's Chocolates. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Kilwin's Chocolates?

68% of Kilwin's Chocolates employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Kilwin's Chocolates 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Kilwin's Chocolates?

Sales Associate (27) , Cashier (17) , Ice Cream Scooper and Cashier (10) , Manager (9) , Sales Associate/Cashier (8) , Shift Leader (6) , Assistant Manager (5) , Ice Cream Scooper (5) , Supervisor (5) , Counter Sales Representative (4) , Customer Service (4) , Customer Service Associate (4) , Shift Lead (4) , Shift Supervisor (4) , Cook (3)

What are the pros of working at Kilwin's Chocolates according to real employee reviews?

"Great people to have fun with they give chances to all sorts of people to start work." ((in 18 reviews)); "Great coworkers" ((in 11 reviews)); "Free ice cream and chocolate" ((in 8 reviews)); "Also, we were given creative freedom to learn more about the candy making process by our managers which was awesome" ((in 6 reviews)); "Fun work environment, premium product, good management" ((in 6 reviews))

What are the cons of working at Kilwin's Chocolates according to real employee reviews?

"Management is awful." ((in 13 reviews)); "low pay but that is expected" ((in 13 reviews)); "Long hours and pay wasn't all that great" ((in 6 reviews)); "The boss was deeply shady with his payment and legal practices" ((in 4 reviews)); "Very long hours sometimes, weekends are really busy, nonstop!" ((in 4 reviews))

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Kilwin's Chocolates

Kilwin's Chocolates Reviews

4.0

68% would recommend to a friend

(231 total reviews)

Don McCarty

83% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.9

Culture and values

3.9

Work/Life balance

3.8

Senior management

3.6

Compensation and benefits

3.3

Career opportunities

Kilwin's Chocolates has an employee rating of 4.0 out of 5 stars, based on 231 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kilwin's Chocolates employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

231 reviews

5.0

2 Feb 2026

Great!

Scooper

Recommend

CEO approval

Business outlook

Pros

Amazing Company to work for !

Cons

no unlimited ice cream :)

4.0

2 Feb 2026

Good environment

Sales associate

Recommend

CEO approval

Business outlook

Pros

Loved my coworkers & employers were nice.

Cons

There were creepy customers and sometimes rude.

5.0

10 Dec 2025

Kilwins is more than a chocolate shop

Employee

Recommend

CEO approval

Business outlook

Pros

Amazing management, really feel like you are helping the community being a light in the community.

Cons

Downtown so hard to find parking.

Viewing 1 - 3 of 231 Reviews

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Jobs at Kilwin's Chocolates

Ice Cream Scooper -Nights and Weekends

Retail Production Cook

Kilwins Nashville General Manager

Kilwin's Chocolates reviews FAQs

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Kilwin's Chocolates

Kilwin's Chocolates Reviews

Ratings by category

Reviews by job title

Great!

Good environment

Kilwins is more than a chocolate shop

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