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Irish Life Reviews

Updated 2 October 2017
53 reviews

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3.5
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David Harney
16 Ratings

53 Employee Reviews

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Pros
  • Good location, benefits, staff good to work with (in 4 reviews)

  • Flexi time, which is very family friendly (in 3 reviews)

Cons
  • Difficult industry time, low salary, limited holidays, lot of work, long hours, dealing with irate customers (in 4 reviews)

  • Senior management talk a lot with no implimentation (in 4 reviews)

More Pros and Cons

  1. "Financial advisor team leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Irish Life full-time

    Pros

    Staff looked after very well and always room to develop career

    Cons

    no cons for this company

    Advice to Management

    None

    Irish Life Response

    8 Sep 2017 – Recruitment Specialist

    Thank you for taking the time to leave this review.
    We are pleased to hear your positive comments.


  2. "Change is coming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NAR in Dublin, Co. Dublin
    Current Employee - NAR in Dublin, Co. Dublin
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Irish Life full-time (More than a year)

    Pros

    Good work life balance
    Good Salary for the sector
    Social committee making improvements

    Cons

    Directionless strategy
    Senior management talk a lot with no implimentation

    Advice to Management

    support your staff


  3. Helpful (1)

    "Good company, established brand, but needs dynamism,real change, an aligned culture to make it a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Co. Dublin
    Current Employee - Anonymous Employee in Dublin, Co. Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Irish Life full-time (More than 3 years)

    Pros

    Good people, aims to be progressive, it is friendly and approachable for the most part and easy to connect with people at all levels.
    Positive learning environment
    Great facilities (canteen, gym and pool) and a good focus on well being
    Flexi time, which is very family friendly
    Good payer and also good benefits

    Cons

    Bit insular and somewhat entitled in some parts, which is typical for an organisation with a lot of long service history within. However, while paying lip service to change, there are large pockets within, where it is really resisted
     Also, cultural alignment needs to improve. It is like a warren of sub entities with own brand and ways of doing things. Whilst the action plan around inclusiveness has been positive by way of its LGBT initiatives, it needs to look at inclusiveness across and begin to recognise alignment to the values based on individual contribution and behaviours and not whether you are a manager or from a revenue generating function. There can be a bit of a "them and us"feeling across the businesses as a result as seen by the elaborate divisional summer parties held onsite during the summer just past

    Advice to Management

    Some new external blood in some areas at senior level to generate movement.
    There is a bit of them and us mentality between Irish Life (and the group of companies within) and Canada Life companies, when there should be more joined up thinking.
    The company put a significant investment into the values, which is ineffective if a divisional business approach to creating a culture exists. More unified and shared vision to be instilled across the company would be beneficial in the long run

    Irish Life Response

    1 Sep 2017 – Recruitment Specialist

    We aim to hire great people and support them throughout their careers. We focus on developing and keeping our employees engaged through a vibrant corporate culture that encourages speaking up and... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Needs injection of New Management in certain key areas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee
    Current Employee - Current Employee

    I have been working at Irish Life full-time (Less than a year)

    Pros

    Good location, benefits, staff good to work with.

    Cons

    Very limited training, limited development for staff. Some loss of direction and productivity of IT Department since merger with Great West Life

    Advice to Management

    Poor decision making in IT area since merger and loss of key personnel, need to improve on staff engagement and development big time. Management making key decisions(juggling budgets) and moving staff around some do not have a clue what's going on in certain departments or the work involved which all leads to loss of productivity and ends up costing more money in the end.


  6. "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin
    Former Employee - Anonymous Employee in Dublin, Co. Dublin
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Irish Life full-time (More than a year)

    Pros

    Great facilities and good career prospects

    Cons

    Long hours at certain times of year

    Irish Life Response

    18 Aug 2017 – Recruitment Specialist

    Thank you for taking the time to leave this review. It is the nature of our business that at certain times of the year emloyees may be required to work some extra hours. We are glad that you were... More


  7. Helpful (1)

    "Good opportunity to develop your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graduate Accountant in Dublin, Co. Dublin
    Former Employee - Graduate Accountant in Dublin, Co. Dublin
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Irish Life full-time (More than 3 years)

    Pros

    - plenty of learning opportunities
    - ability to move to other areas of the business
    - facilities incl subsidised canteen, staff gym with pool, parking for certain employees
    - good location for public transport

    Cons

    - very much a top down approach
    - a lot of red tape from parent company which slowed things down
    - bonus structure can be very different depending on which group company you work for
    - flexi time given to certain people in a team but not others in the same team

    Irish Life Response

    18 Aug 2017 – Recruitment Specialist

    Thank you for your review and feedback given about your time working with us.
    We are glad that you found the company offered a good opportunity to develop your career and appreciate the positive... More


  8. "Great company but long working day."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Dublin, Co. Dublin
    Current Employee - Account Manager in Dublin, Co. Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Irish Life full-time (More than a year)

    Pros

    Irish Life are great a company . A traditionally minded, customer centric organisation. Good pay ad bens, with super facilities.

    Cons

    Far too busy for individuals with a family. Need to listen to staff a little more and start taking staff feedback more seriously.

    Advice to Management

    Don't wait for things to go wrong before making changes - anticipate things more and listen to staff better.

    Irish Life Response

    18 Aug 2017 – Recruitment Specialist

    Thank you for your review.
    I appreciate the comments you made about Irish Life and hope that your are enjoying your time with us. As a company we are committed to increasing employee engagement... More


  9. "Excellent and friendly staff, with a compassionate corporate culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great staff with a motivational outlook and a passion for the business they're conducting.

    Cons

    Allocation of work for interns needs to be more rigid.

    Irish Life Response

    18 Aug 2017 – Recruitment Specialist

    Thank you for your review.
    I am pleased that you are enjoying the culture and motivational outlook within the company but sorry to hear that you are not happy with the allocation of work for... More


  10. "Good collaborative culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin
    Former Employee - Anonymous Employee in Dublin, Co. Dublin
    Recommends

    I worked at Irish Life (Less than a year)

    Pros

    Good culture and sense of companionship. Very varied demographic and interaction with other parts of the group. Loads of new job openings which enables a person to create their own career path within the group

    Cons

    Being part of the wider group puts a damper on high salary increases


  11. "Good education perks but you are only a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Irish Life full-time (More than a year)

    Pros

    QFA exams and bonuses are a fantastic incentive with tutorials and such a friendly office all round.

    Cons

    Where to start with a company that is driving technology for customers but systems are like something from the early 90s, I.T department obviously no idea of anything. Managers have absolutely no idea of anything in customer service and all they want is 'Yes People'. They have no interest in diversification and have blinker vision doing the same thing over and over again without any use of common sense. Being managed by somebody who shouldn't have that job in the first place. You are expected to not have any concerns and answer the phone every single time it rings which could be 80 times a day. If you value yourself then do not devalue yourself by working for Irish Life customer service.

    Advice to Management

    Get some new managers that have empathy, common sense and an idea of the working world instead of just doing what you are told. Grow up and help the greater good so your turnover does not keep rising. Should some respect to keep people on side and keep good, honest employees on the book or your service will diminish like your your staff count and their morale.


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