Pros
When I started here, it had the charm of a family company. A little old school in some ways but managers, employees, and even customers liked that we weren't like every other big box dealer group such as Sonic Automotive or AutoNation. A lot of the charm is still here and it's better than other stores and groups.
Cons
The top brass has decided that the old ways have to go and new ways are better; they are trying to be a big time volume based dealer group without the necessary tools and people in place. Pay plans that don't work for you. Unrealistic sales goals. High tension. It's all the bustle of the giants with none of the technology or selling tools. Feels like they hired a bunch of consultants off the street and decided to implement all of their suggestions at once instead of gradual change.