Repeat clean fee:
Each first clean with any new customer is paid £2 for 2 hours. That's because Helpling takes a £15 fee from your pay for giving you the comfort of having a weekly customer.
Unfortunately if the customer cancels the future bookings due to quality issues, you're not refunded the £15 repeat fee. Even if you believe you did a good job and you should be refunded, there is no chance to see the £15 back. You're not refunded in Any case if the bookings are cancelled after the 3rd cleaning. If you'll receive more " repeat cleanings" than "one-offs" - repeat cleanings are cheaper for customers - you could experience this fallacy.
There is a lot of hidden stress:
- It can happen that your customer cancels your cleaning and you find out it at the customer's door (you're refunded £10 if you inform the Company);
- The address may not correspond to the spot signed on the maps of the App that you use to accept the job;
- You may not be told to bring the cleaning equipment (and find it at the place of the cleaning). When you're told in advance to bring your material, the money you're given could be not enough for all the products.
You may spend lot of time calling or emailing your customers and Helpling for these issues. Despite all this, for a one-off cleaning Helpling pays you half the price your customer pays.
