HSN Reviews

If you have to bolt giant "It's fun here" signs all over the walls, it's probably not actually fun here. Don't just say it's fun... make it fun. The senior leaders talk a good game about the company's vision and culture, but in reality it's a much different story. The CEO is completely out of touch with employees. While frontline reps are struggling to make ends meet, the CEO sends e-mails bragging about celebrities she rubbed elbows with, awards she won, her lobster dinners, and her summer house in the Hamptons. Currently, most of her time is spent talking about charity work, and she never stops begging for donations from employees who can't even get a 40 hour work week. It would be great if she spent less time pretending to be Oprah and spent more time focusing on growing the business. Any profits seem to go to the most senior leaders, and never back to the employees. Most employees will get only a 3% raise every year.

The long, slow, death spiral has begun. A lot of us here have been quietly predicting that HSN has peaked as a company. Their target demographic is aging, and the younger audience they are so desperate to attract isn't interested in shopping on TV. Many of them aren't even subscribing to cable at all, which forces HSN to compete in the much more competitive online space along with the likes of Amazon, eBay, and everybody else all while being saddled with a ton of expensive overhead and a huge campus full of TV studios & office space in St. Petersburg, Florida. Now they've begun to see some "disappointing earnings reports", and responded by firing 50 people because they make too much money. Letting go of loyal & experienced people during the Holidays is something of a company tradition at HSN, but it does happen during the rest of the year too. Now the CEO is trying to re-org the company, but she won't likely succeed. The audience is slowly going away, and this company will try to shift away from what it once did well to try and attract an audience that won't be there. In 10 years HSN will likely be a radically smaller company.