Does HMCTS pay their employees well?

According to anonymously submitted Glassdoor reviews, HMCTS employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at HMCTS. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at HMCTS?

47% of HMCTS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HMCTS 4.2 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HMCTS?

Administrative Officer (25) , Administrative Assistant (19) , Court Clerk (11) , Admin Officer (8) , Office Administrator (8) , Administration Officer (7) , Court Usher (7) , Legal Adviser (7) , Administrator (5) , Administrative (4) , Civil Servant (4) , Trainee Legal Adviser (4) , Delivery Manager (3) , Intern (3) , Team Leader (3)

What are the pros of working at HMCTS according to real employee reviews?

"Colleagues friendly and willing to support each other." ((in 15 reviews)); "Pension and flexible working are great benefits." ((in 11 reviews)); "Flexibility and great work life balance" ((in 9 reviews)); "Few of the people were nice nothing else really" ((in 7 reviews)); "Nice staff" ((in 5 reviews))

What are the cons of working at HMCTS according to real employee reviews?

"Management is poor and there is a disregard for staff" ((in 24 reviews)); "Poor pay, risk of dangerous customers" ((in 21 reviews)); "Low salary compared to other lawyers in other departments" ((in 8 reviews)); "Managers are all under qualified" ((in 6 reviews)); "bad, boring, slow, poor training" ((in 6 reviews))

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HMCTS

HMCTS Reviews

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3.6

47% would recommend to a friend

(202 total reviews)

Susan Acland-Hood

70% approve of CEO

35% positive business outlook

Ratings by category

4.2

Work/Life balance

3.8

Diversity and inclusion

3.3

Culture and values

3.1

Career opportunities

2.8

Senior management

2.8

Compensation and benefits

HMCTS has an employee rating of 3.6 out of 5 stars, based on 202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HMCTS employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

202 reviews

5.0

26 May 2026

Reliable and interesting work with nice staff

Admin officer

Recommend

CEO approval

Business outlook

Pros

Reliable. Interesting Insightful work Nice staff

Cons

Not much I can say. It was a good job

1.0

24 May 2026

Toxic workplace.

Team leader

Recommend

CEO approval

Business outlook

Pros

Flexible working hours and 30 days annual leave after ( years of service.

Cons

Toxic environment, poor management with no leadership skills. Controlling and micromanaging staff. Pay is shockingly bad. Offices fall apart with dirty carpets, broken printers, clutter everywhere and blocked toilets. Staff kitchens dirty run down with old appliances which often break or don’t work. Management unprofessional forgets public money pays for their incompetence.

5.0

10 Feb 2026

REALLY GOOD

Clerk

Recommend

CEO approval

Business outlook

Pros

The hours are really flexible

Cons

the lunch breaks are short

Viewing 1 - 3 of 202 Reviews

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Reliable and interesting work with nice staff

Toxic workplace.

REALLY GOOD

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