Guidebook Reviews

4.1

75% would recommend to a friend

(72 total reviews)
avatar

Jeff Lewis

70% approve of CEO

64% positive business outlook

Guidebook has an employee rating of 4.1 out of 5 stars, based on 72 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Guidebook employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

72 reviews
2.0
10 Oct 2014

Beware of all the fake glowing 5 star reviews...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- There is a small handful of great people who work here. - Decent snacks/drinks in the kitchen area. - Choice of offices in SF or Palo Alto. - Standing desks are nice.

Cons

First off, I just wanted to say that I find it ridiculous that all the fake / planted reviews that have gone up specifically mention how great the pay is, and how it’s not only market rate but *above* market rate. If the pay is so great, then why isn’t anyone posting it in the salary section of Glassdoor? Here’s why: a) Unlike with all the planted positive reviews, if Guidebook plants fake inflated salaries, that will outrage the people who currently work there because they will wonder why they’re getting paid so much less. b) If they post the actual salaries, that will just confirm that the salaries are way below market rate, which will scare away any potential applicants and discount those fake reviews that go out of their way to talk about the awesome salaries at Guidebook. It’s really a lose-lose situation, which is why they just keep adding fake positive reviews that talk about how great the pay is (without backing it up with any legitimate statistics). I also find it interesting that many of the planted reviews talk about how *everyone* is *so* happy here. I will be perfectly honest, as I have nothing to gain by being disingenuous. Are there folks who love working at Guidebook? Yes, absolutely. Are there folks who are more or less indifferent? Yes, again. Are there folks who loathe working there and are counting the days until they get another offer? Definitely, yes. Conclusion? Either the folks who put up these glowing reviews are being downright dishonest, or are actually that disconnected from reality. I’m not sure which is more disturbing. Things are meant to be open and flexible here, but when you sit down and really think about it, leaving everything open-ended is really a way for management NOT to have to commit to anything. It's a very slippery slope (and, in my experience, a highly frustrating one). E.g. What do I need to do to get promoted? To get a raise? How about if I commit to X concrete plan with Y deliverables by Z date? You get non-committal responses that management can always snake out of after you uphold your end of the deal. Highly, highly frustrating, but absolutely nothing you can do about it. There is definitely a contradiction in perception versus reality. For instance, how many hours you are physically present in the office counts for a lot more than it should (with no consideration for people's commute times, time spent working in the evenings and weekends, etc). You can sit in the office all day quietly playing video games until sundown and be perceived as a much harder worker than someone who works hard from 9-5 in the office and then goes home and does more work. That’s the sad reality. It’s not a shocker that people come in later and leave earlier when certain senior management is out of office. This really hurts work/life balance because it is a known reality that you are evaluated based on your time in the office. This is really unfortunate and flies in the face of what an open, flexible startup culture should embody.

2.0
13 Aug 2014
Recommend
CEO approval
Business outlook

Pros

**The sheer volume of positive reactionary reviews (a few of which are almost certainly fake/planted) that popped up LITERALLY overnight in response to a single less-than-stellar review of the company is staggering (and probably says more about the company than any review can express).** Just wanted to provide a different perspective, and attempt to offer a balanced review with information that I wish I’d known about Guidebook before I applied. Hope this is helpful to any potential job seekers out there. I met some awesome people at Guidebook, many of whom I kept in touch with after I quit. The people were definitely what I looked forward to going into work each day. The two stars are for the great people. As mentioned in some of the other reviews, one perk is a stocked snack/kitchen area, which means that you won’t starve (even if you aren’t being paid that well). There is also a wide variety of surrounding food options for both offices. There is flexibility to pursue projects that you are interested in, but as others have mentioned, the caveat is that it is completely and totally up to you to wrangle together the resources and time to see them through (I’ve noticed that this frequently comes at the expense of work/life balance). There is no limit on vacation/sick time, which is nice, although in retrospect, this is also a smart business move that allows Guidebook to NOT to have to pay out vacation time/balances when people quit.

Cons

Compensation is below market rate. There’s no two ways about it. I feel like this was especially true for fresh college grads who lacked negotiation skills and/or were eager/desperate to land a full-time job. I understand that compensation is generally lower at startups, but there is low, and then there is grossly below market rate... Emails that went out to certain teams, as well as to the entire company, achieved the exact opposite of the intended effect. Rather than motivating people and making them want to work harder, these emails demoralized and frustrated employees who were already giving 110%. For instance, one email that was sent out to the entire company listed a select group of people who were called out as the “hardest” workers. This ended up being rather awkward for the people on the list, and maddening/frustrating for those left off of it. This incident was detrimental to team morale, and made the atmosphere in the office tense/uncomfortable for awhile. I understand that the intent was to motivate the team, but the delivery/execution/tone was completely off-putting and counterproductive. I can only imagine how it must have felt for the people who scanned the list and saw that everyone on their team was listed...except for them. It definitely left a bitter taste in people’s mouths, especially as people grew increasingly frustrated with the low comp and the long hours. The whole thing was ludicrous and demoralizing, and I don’t think a single positive came out of it. Communication across teams could use some work. It seems like the sales team is consistently selling features that the engineers can’t reasonably deliver in the promised timeframe.

2.0
16 Nov 2015

Be Skeptical of the Glowing Reviews

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Your peers are friendly and smart, it makes you think that this place isn't so bad at first. Great if you love gaming and attend a lot of conventions.

Cons

They take advantage of young people and will often low ball you on compensation. I totally agree with a previous reviewer on how they handle stock options. Incredibly shady. I would not waste my time here. There is too much office politics.

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Glassdoor has 77 Guidebook reviews submitted anonymously by Guidebook employees. Read employee reviews and ratings on Glassdoor to decide if Guidebook is right for you.