Grainger Reviews

Having to use SAP. It is a very difficult program. It contains lots of great information but to get to some of it, you have to go through 10-15 different steps.

What Grainger is doing to its employees in San Antonio is unethical and arrogant. Hundreds of us here were lied to about the potential with "uncapped commission" and potential for early promotions. If you hear a similar story and are considering working in the CALL CENTER off Medical, they are lying to you. I was old during recruitment back in December that annual expected earnings would be $38K, I said no thanks and have a great day. The recruiter and all the interviewers I spoke with were always quick to mention commission is uncapped, and that with my experience in sales I should expect to make between $50-$60K, which was better. I was never given a roadmap on how to achieve that final goal, and the commission structure had not been setup yet, so I was unable to really double check what they were telling me, but based on Glassdoor I saw a similar role that had annualized compensation at $55K, so I thought it added up. Commission is a flat $600 bonus, with the chance of going up and down based on other factors such as discounts and savings programs. The most you will make here is $45K and that is assuming you shatter current role records for a 12 month period. If they tell you there is potential to make more, absolutely there is, just like there is potential to win the lottery. All the decisions for San Antonio are being made from Chicago, and any changes that trickle down are ALWAYS for the worse, nothing positive has changed in the six months I've worked here. Their Salesforce implementation is atrocious and I would be embarrassed if I were Grainger. Crashes probably five times a day, no tools for reporting or dashboards, no way to track you goals, no outlook integration, no click-to-dial service, no access to company database to verify duplicity of accounts, I could go on and on about how bad Salesforce is being setup. Broken promises since day one and management has lost empathy and started taking a defensive stance when you ask about when tools that were promised to us will arrive. Executives who make all the decisions are so far removed from the process they literally don't know what we do 8 hours a day. I heard Amy Knauff (ask who she is during your interview process, she is basically in charge of this) ask my coworker what region of the US he calls in, we call all over including Hawaii and Alaska. The fact she didn't know our daily process on its most basic level but knows for a fact that pay isn't going to change only shows how arrogant Grainger is about this. No free coffee, come on really? Executives are frequently flying in and staying in San Antonio (seriously five days a week) on Grainger's dime to check out our progress and make all the employees feel like they are being watched as if we were a zoo exhibit. There is almost an aristocratic divide because these executives are being treated with catered lunches right before our eyes and we struggle to pay our bills on a minimum level. There are a dozens of managers and executives with no clear job description or responsibilities who are bloating Grainger's payroll unnecessarily. Last, sales contest prizes are insulting. $25 gift cards for beating your 200+ peers. Right now they are doing a month long contest with the opportunity to win Nick Jonas and Demi Lovato tickets. Everyone who works here is an adult, nobody is 16, and the fact that they look at us like kids and not people who are trying to take care of debt and provide for their families proves that Grainger has no idea what they are doing here. It took room full of $100K+/year executives a month came up with this prize, and this is the best they can do?