Watched some great people leave - Account Managers, Sales People, and even a Social Media Coordinator that the team Loved.
They are not so much cons, if you consider what I write about each one and reflect on each one opposed to the pros. The Pros always outweigh the cons, please understand that I left based on health reasons and the need to not deal with extra stress that falls from this area. If I was 100% Id maintain myself and endure (but this is not the case)
Pay-If you are any-good at Digital Marketing and know the craft you will fall under the average salary a digital Marketing Manager Makes in San Diego. However, if you are 25-31 you will match the median income of your age group and have the ability to ask for a raise in one year - where your performance review is now (alongside qtrs now I think). Don't expect a raise until you prove your worth - two account managers have told this to myself while working there.
Pay
Work Load - If you want to focus on Quality and in a fast pace environment with a workload that stagger you into priortizing, be ready to be a project manager with little room for error. IF you can outperform most people with a high account load of more than 100 clients you'll easily evolve here - advice dedicate an hour to email, another hour to texting sites that are ready to go live, and one more to return voicecalls
Internal Structure for some of the verticals they work for especially real estate- as the business has grown from what I am told and expands into new territory its best they develop a separate department for the real estate vertical in particular. This is a hard industry that demands more than what meets the eye and regular knowledge base on someone not familiar with the territory - for example MLS Rules, Advertising Rules per Local MLS. agent versus brokerage advertising. A lot of items were missed out initially when I started and even though I did my best to bring most up to par - I felt that it was a lot more than I could have manager solely. I had a counterpart that dealt with the same vertical and when he was fired - I realized I would probably be next based on the amount of expectations most of the clients had walking in. Which leads me to the following: I've had to reset expectations from sales calls around the infamous top seller (you'll learn his name well). The guy can sell but he can't correctly fill out a CRM right (which is another issue entirely) and that in turn create even more workload to correct. This has recently been somewhat correct with the new interns but ultimately reflects one key issue - High Volume Sales, Poor CRM Input, and enough work to not make you want to speak with anyone on the floor and be in a quiet room to focus 100% (this didn't happen despite my request)
Services and pricing seem to change fast - be ready for this one - some people see value in some of the solutions offered here and its hard to please when Auto Posting is thrown away - its a key item to showing something that clients either hate or love but provides comfort to clients knowing they see something nonetheless.
Parking - Sucks! there said it.
Building Placement for a tech company - better than the last one from what people tell me - Bathroom is gross, Vents stink, and one time there was a bad stench coming from plumbing, be careful for leaks and watch your step with the chords around the office
Screeners - I hated this one. Some of the team will decide to screen the hell out of a call and escalate your client above you and not tell you as a heads up = some are even sneaky about it for some reason. This has happened to me 3x and I have repeated myself to tell these fellas to push any accounts with my name on them to me. But I have seen it happen to other account managers more than myself - and I have called this TUB Syndrome. Throw Under the Bus Syndrome - Be Mindful of when this happens because once it does a complete review of your work gets looked at, no matter how hard you have improved quality for a majority of accounts, Your call times get reviewed, your emails get reviewed, your accounts get reviewed, the one's that haven't been touched will be loaded on you at one time and before you know it you get micromanaged and have your self in deep water - the hard part is you will not see it coming becuase you'll be brought inside a directors office and have to explain everything and then from there you will feel like you are walking on glass- AINT NOBODY GOT TIME FOR THAT
This can all be avoided by: Properly fixing CRMs from initial Sale and Having People Be Mindful they are on a team.
People bring work home - there is no way around it in order to keep up.
No value statement and that kinda makes it hard for me to visualize where I can be as a company grows. - Something that HR is working on though,
Opportunity for growth - there seems to be none - I haven't seen any promotions or raises since I was there but I could be wrong. I;'ve seen one person go from Content Writing, to Website team, to Social Media ( and tha't s because she works her tail off and is a boss at what she does).