- The pay is mediocre considering the company. You work 8:30-5 instead of 9-5 because they open at 8:30, but you get the same pay as 9-5 because it's worked out in the 1hr unpaid lunch.
- Working from home they track your computer usage to make sure you're working at all times, even if there isn't any work, or you've completed your work - you have to be in front of the computer so they feel like they're getting their money worth
- You have to be a part of the group chat on Teams, and there are really weird boundaries in terms of the things management & staff alike talk about/offensive jokes they make to each other/the jokes they make about clients
- When hired to work from home, it feels like no one really wants to train you because they assign co-workers to train you and obviously they're not getting extra pay to waste time with your questions. So, it's pretty much figure it out yourself and get reprimanded when you make a mistake
- The work is pretty mindless and repetitive
- There is really nowhere to go in terms of career movement. Like you can be in customer service, then maybe move over to entry-level admin, senior admin, then supervisor/ manager but that's really it, unless you go to school to work in actual mortgage underwriting or something. It takes 5+ years for promotion from entry-level to little-above-entry-level.
