First Contact Reviews

I was assigned the ‘support staff’ role instead of being permanently placed at one venue like some of their staff are, after misinterpreting an email, which gave me the option to interview over video or in person. Because I had the option, I chose the video call, as I was working late the day of the interview at my previous job. I was told management was disappointed in this choice, which is why I was given the support role (which I felt was a little harsh / unfair)

Really slow response from management and very little communication with staff. As part of the support team you are expected to work late nights as waitstaff for ANZ events, despite signing up for a concierge/reception role. I found it quite concerning that they expected you to serve alcohol without a checking for a valid RSA.