First Citizens Bank Reviews

3.7

65% would recommend to a friend

(1,356 total reviews)
avatar

Frank B. Holding Jr.

78% approve of CEO

63% positive business outlook

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,356 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

1K reviews
2.0
5 Mar 2023

Job

Recommend
CEO approval
Business outlook

Pros

It’s a very nice job

Cons

It’s very very long and hard

1.0
25 May 2023
Recommend
CEO approval
Business outlook

Pros

I survived what is undoubtedly just round one of layoffs. The paycheck is the only pro I can come up with at this point.

Cons

FCB management has displayed complete insensitivity to everything SVB stood for and everything SVBers have worked tirelessly to build. At SVB, I felt like I mattered as an individual. Whenever anything traumatic happened, we were cared for and had a support group with one another. In just these few weeks, that culture has been dismantled and leadership has gone from caring to micromanaging, nitpicking and criticizing. It really feels like the past few years of hard work to care for SVB clients is meaningless now. And that's extraordinarily sad. Also, as of yesterday's layoffs, FCB has sent a clear message that diversity, equity and inclusion is not important to them whatsoever. Consider yourself warned if you identify with a marginalized group.

1.0
27 Jul 2023
Recommend
CEO approval
Business outlook

Pros

This was not a positive experience in any way.

Cons

FCB treated me horribly. I was part of an acquired bank. They changed my manager, then took my team from me without telling me about it. I found out about it at the same time as 500 other people on a zoom call. Before that, my new manager never once spoke to me, in nearly two months. After they moved me to yet another manager when my team was taken from me, that person had no information to share and ignored me for a few weeks more until I just left. I understand business realities and can accept them, but all of this could have been handled in a couple of 5-minute conversations telling me that the team I built would be taken from me and split up, and that there was no real role for me moving forward. It’s not that hard. Awful people skills and management. They pretend that they care about their people. They don’t, Don’t work here.

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Glassdoor has 1,494 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.