Great coworkers; no growth opportunities; room for improvement in leadership - Anonymous employee thoughtbot Employee Review

2.0
11 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I'd happily work with most of my coworkers here again. thoughtbot has built a great team of people. Compared to other agencies, the work/life balance and perks are great. Yearly company retreats in interesting cities (Denver, NYC...) A chance to work on a wide variety of projects in a wide variety of industries.

Cons

1. You will not grow here. The work gets repetitive for both developers and designers. You will always be spinning up the same Rails app, designing the same dashboards, using the same technology and tools in every project. There's no career growth, nor do the annual raises make up for lack of promotions. Salaries are not competitive. thoughtbot still focuses heavily on Rails, despite developers wanting to use other languages and modernize their skillset. The dev work is starting to feel dated. 2. The culture is on the decline. In the past few years, thoughtbot experienced rapid expansion, followed by offices being shut down, a wave of people quitting, and others getting fired. Company culture is ill-defined after so much turnover and uncertainty. Because thoughtbot is a distributed team, each office has a slightly different "culture" and it creates rifts in the company. They have not figured out how to make the company feel more cohesive. As time passes, these rifts become more obvious. thoughtbot presents itself as being an inclusive environment, but everyone they've fired has been an under-represented person in tech (women, people of color, etc) while upper management is entirely white men, as is the majority of the company. This pattern has not gone unnoticed and morale is especially low among these groups. thoughtbot expects developers and designers to handle sales, rather than hiring experienced salespeople. This has led to more and more bad projects, further frustrating developers and designers. This boredom and resentment only grows. 3. There's no direction. While thoughtbot prides itself on being transparent, it's unclear where the company's heading. How will offices and teams be supported after so much turnover? What steps will management take to improve the company culture? How will they ensure that people do keep growing, rather than stagnating?

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thoughtbot Response
8y
Thank you for your comments. One of the challenges I've learned (and we're still learning) of having a transparent culture is that because you see the internals of lots of things it make it seem like there is a lack of direction. I and the rest of the leadership at thoughtbot can definitely do a better job communicating the bigger picture and direction. I’m sorry that we weren’t able to do that for you, and I hope we can do it better in the future. There was one point in your comment that I think is important to correct. While I believe in transparency, I also believe in having a humane environment where performance issues are not broadcast to the rest of the team. So we refrain from sharing widely when a teammate is having performance issues, why someone is fired, and how long we were working with them to improve performance issues. As such, you may not have full visibility into the people who have been let go and why. While we fortunately do not have to let many people go, and we work extensively with people who are having performance problems, over the years we have occasionally had to part ways with a team member who had performance issues. This has included people from a variety of backgrounds, including white men. Letting a teammate go is one of the hardest things I have to do, so I do not take it lightly. I remember each person whom we’ve had to part ways with. Having accurate representation of this is important to me and the team. Thank you again for all of your thoughts. -Chad

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