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      Customer Service Team - do better - Technical Support ooma Employee Review

      3.0
      29 Jul 2024
      Technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      Does not micromanage Free lunch on Wednesday

      Cons

      Having the team go back to office when there is no culture with the customer service team. It’s ALL business. Only a few managers care to listen to employees concerns, while others disregard them. Many managers forwarding “manager escalations” to employees and asking employees to call as a manager or to call like they’re from the corporate office when they are only in tier1/2 customer service.

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      5.0
      29 Jun 2026
      Strategic account director
      Recommend
      CEO approval
      Business outlook

      Pros

      Super friendly and helpful staff... from HR to Operations to Leadership. Good work life balance, Opportunities for remote or hybrid work,

      Cons

      Benefits are very solid for a smaller company but not world class.

      5.0
      22 Jun 2026
      Director of strategic partnerships
      Recommend
      CEO approval
      Business outlook

      Pros

      Ooma actually walks the talk on culture; leadership communicates openly and the collaborative vibe is real, always working on cool new things. Work-life balance has flexibility built in when life happens, which truly matters.

      Cons

      Remote = flexibility. Also remote = occasional existential loneliness. Trade-offs.

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