Awful c suite, awful company - Customer Success Manager (CSM) intent.ly Employee Review

Overall, I had a positive experience and would like to call out some of the pros from my POV: - One-to-one training and knowledgeable leadership within partnerships that will give you a chance at success. - Sales manager facilitates intros to new clients and agencies/ networks that help build momentum and skillset early on in the role. There is still significant work needed to nurture those relationships, along with prospecting to get close to your target. But that shouldn’t come as a surprise in this type of role. - Opportunity to travel to events internationally and network with agencies and brands. - Global scope, closing deals with companies in a wide range of industries and countries. From Enterprise to SMBs. - My compensation was competitive. - There was an attempt to create a positive and upbeat environment within sales. It didn't feel overly cut-throat, which was appreciated.

- Internal processes and post-sale client care could be streamlined. - Given the CPA model, it was a challenge to forecast deal value/ commissions and prioritize prospects. - Some of the things you'll see are character-building, but you will always be entertained.

A good place to learn about the affiliate industry/tech partners. A really good opportunity to work with different client agencies and networks globally.

intently became a difficult place to work due to shifting leadership decisions that affected direction, morale, and workplace culture. These changes increased instability across teams Favoritism from leadership was a serious issue. Guidance, support, and career opportunities were provided to select individuals, while others were regularly overlooked. When it came to industry-related events, the same select individuals were consistently chosen to attend without any transparent process, leaving other employees with limited opportunities to network. Some newer members of the CS team contributed to a toxic, exclusionary and discriminatory atmosphere. There were incidents of offensive and discriminatory remarks about people’s ethnic backgrounds, accents, and personal lives. I personally experienced a deeply inappropriate comment aimed at me regarding my accent and background, which went completely unaddressed by leadership as there was no safe or professional channel to raise these concerns. There is little to no real career progression. Most roles involve the same tasks and responsibilities regardless of title. Internal promotions are rare and usually happen as a result of restructuring, redundancies or people leaving. Opportunities to grow are extremely limited. Pay is also significantly below industry standard and there is no transparency around salary progression. The goal post constantly moves around and targets are difficult to reach. Instead of addressing root causes by listening to feedback, the burden is unfairly placed on the employees, ultimately leading to cost cutting exercises and extreme employee burn out. Restructuring and redundancies are extremely frequent and many work with the fear of being redundant any minute.