This is a digital sweat shop where they pay you as little as legally allowed to be harassed by illiterate middle managers and deal with the absolute worst case scenario customers on the phone all day. Your metrics are nearly impossible to maintain properly and they expect you to mess up and get fired before you qualify for FMLA or unemployment benefits. This is a revolving door company who would be running phone scams out of Jamaica if they could afford to. The CEO is a creep and a lot of the middle management was involved for a sex-for-benefits quid pro quo scheme. I was hospitalized with the flu that swept through the call center in 2018 and they fired me for "not making up my hours by the end of the pay period".
I would literally rather be homeless than work here again.