- Management and HR. Complaints about mismanagement has to get to an extremem before HR even does anything to resolve it. And when they do, it's such a patchy half-baked job that does nothing to address the issue. So please, don't respond to this review that management issues are resolved by reaching out to HR. Managers themselves make a good effort to make sure HR is under their belt and employees have no place to run
- Very little room for growth. They will claim to have "promoted dozens" of people from tech support, but in reality most of these (total of 4 or 5 since last year out of almost 100 agents at some point) promotions took MONTHS to finalize, had to be retracted, then reinstated, and completely re-done. Again, a testament to the patchy "resolutions" this company uses to address problems.
- Misguided sense of purpose. Just like every company nowadays, ecobee would like to think they're doing something different by being "planet positive" - which has recently been reinterpreted to encompass being "anti-racist"(?). Let's face it, ever since the director of Social Impact left, ecobee has nothing to say for this "social initiative" storyline it's trying to play. It comes off as extremely insincere, because it is.