Truly horrible place to work - Customer Service Representative eClinicalWorks Employee Review

1.0
9 May 2019
Recommend
CEO approval
Business outlook

Pros

Location, good benefits, decent pay, opportunities to move up if you can take a full 2 years in the call center

Cons

Toxic work environment, low raises, micromanaging, poor leadership, subpar product, horrible customers who are even worse because of 20-30 minute hold times, trainers expect you to work from home unpaid in an hourly position, parking is difficult, multiple calls in queue all day

Explore other reviews about eClinicalWorks

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Travel was great, got to use my own cc to book everything made a lot of points and status with companies. Mid year bonuses and end of year raise. Community within the company is great and helpful.

Cons

Onboarding training is too short and not enough to be well versed in the software. Had to do a lot of research and work on my own time to learn the software and medical terminology.

4.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Bonus, work from home, lateral career options

Cons

Nepotism, lack of processes, can’t move up

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