this place is an absolute joke - Sales Representative ZoomInfo Employee Review

1.0
7 Dec 2023
Recommend
CEO approval
Business outlook

Pros

the comradery across the SDR floor, lots of bright, young people

Cons

Where to begin. Henry Schuck does not seem to value his employees at all. On Thanksgiving, he sent out a company wide email and never once expressed his gratitude for us. From day 1 the message to new reps is: "we expect you to hit your number, we EXPECT you to hit your goals". The communication is very poor from leadership to SDRs, there is conflicting information being spread all the time. No one is on the same page. The micromanagement is extreme, if you are slacking on your calls for one hour you'll be bombarded by your manager to know why. The start-up behavior creates a horrible sales culture here. In fact, one of the managers scolded one of the SDRs for smiling on camera during a meeting. Compensation is borderline poverty level in this economy. For a billion dollar company, this culture is unacceptable.

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ZoomInfo Response
2y
Thank you for stopping to leave a review as we always appreciate feedback. We did want to call out a couple of things. First, Henry did not send out a company-wide email on Thanksgiving. Earlier that week, he did send out an email that highlighted our weekly wins and difference makers while giving kudos for people's exceptional work. Henry knows that our greatest asset is our talented team and it's what differentiates us from our competitors. Regarding your goals, yes, you're right! The expectation for ALL of our employees is that we hit our goals. In 2023, we implemented some changes to how we track goals to make them clear and measurable. Our company and personal goals are rooted in our commitment to enhance and streamline our operational processes and promote a healthier work-life balance for our employees while focusing on excellent customer care. Regarding compensation, we pride ourselves in paying above-market for our roles and for those that hit their goals and targets, considerable incentive pay. Last week, Henry announced our company's commitment to equitable pay by signing the California Equal Pay Pledge. We are committed to conducting an annual company-wide gender pay analysis, reviewing hiring and promotion processes and procedures to reduce unconscious bias and structural barriers, and promoting best practices that will close the pay gap to ensure fundamental equity for all workers. Should you have any additional concerns or ideas for improvement, please reach out to your Human Resources Business Partner confidentially. We value your feedback and input and thank you for all you do to keep our business thriving!

Explore other reviews about ZoomInfo

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
1w
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
4.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great management in the CS org. Very little micromanagement, and lets you do your job as you see fit. Promotes work life balance and tend to be real people. Collaborative teams, usually willing to help each other out wherever needed. Good room for growth if you are performing well and are vocal about wanting to move up.

Cons

Salary could be higher for the market, and for how many products you are expected to work with and specialize in. Communication from marketing and leadership directly to clients could be more effectively communicated to the client facing roles prior to reaching the client.

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ZoomInfo Response
3d
Thank you for sharing your experience in the CS organization and for all you've done for ZoomInfo. I'm proud of the culture of collaboration and support that we've worked hard to build, so it's wonderful to hear that it's paying off for you. I believe that people do their best work when they're empowered; and that means autonomy, flexibility and freedom to get creative. That's how we innovate. I appreciate your candid feedback on cross-functional communication and product complexity. Platform simplification is an important near term goal for the whole company, and we're investing to move in the right direction. Thank you again for your feedback. It's helping us continue improving how we support our teams and equip client-facing employees for success. – Whitney Littman, ZoomInfo VP of Customer Success
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