It’s a sinking ship - Anonymous employee Zenith Prep Academy Employee Review

-Zenith may have started out data driven and with good intentions, but they are now completely revenue-focused. Leadership doesn’t care about doing quality work or bandwidth of counselors. -They lie about client retention and transfer rates between counselors. They only care about service and retention until families have paid their senior year bill and can no longer get their money back guarantee. -Counselors constantly leave abruptly or are let go without warning and students have to be shuffled around, which leads to even more retention problems. -Staff are graded on retention and Google reviews. They constantly push counselors to hound families for Google reviews. -Families and counselors constantly ask for data, but there is none to be found. -Management is beyond unorganized and there is no professional development and minimal training. -Zenith hired a bunch of people, let them quit their jobs, and then implemented a hiring freeze out of the blue. They also fired multiple people with no warnings or performance improvement plans. -They are implementing spyware to track performance, active work hours, and even keystrokes. This seems like a reaction to not having enough “proof” to fire more people for performance. -They are clearly having major financial troubles.