Pros
Remote work (ease of doing work from home) Flexible working hours.
Cons
Tutors are the backbone of the company since the whole service is based on tutors being available for students. Yet, the management is leaving no stone unturned to make the life of tutors miserable. - No increment in the last FOUR years (not even a penny!) - Sudden reduction of hours without reasoning or advance notice, and no avenues to increase our working hours. So we're stuck with almost 50% reduced pay AND no increment. - No transparency whatsoever in deciding the bonus levels for tutors. Management recently introduced a new system apparently with "machine-learning algorithm", which promotes or demotes tutors at random, and our manager wouldn't listen to our concerns at all. Even if we point out that the drop of a tutor level is unreasoned and provide credible data for it, they still make no changes in the system and give irrational answers. - Tutor levels and pay are very closely tied to student ratings in an illogical manner. So even if a student wants answers alone or wants us to directly give the steps without willing to work, and we don't give it to them and they rate us down, it is held against us (even though we did what is right and followed company policy) - We are made to work like donkeys -- extract all work and give minimum wage. Some examples of the professionalism standards we are expected to maintain are: 1. We are required to keep average response time to under 15 seconds 2. Though our pay is dependent on student thumbs up, we are not allowed to ask them to give a thumbs up 3. Our pay is also dependent on students marking us as favorite, but then we are again not allowed to suggest to the student to mark us as favorite 4. We are required to maintain an attendance percentage of 96%. Trust me, all of us follow all these policies. Even after satisfying these over-the-top criteria, maintaining utmost professionalism, and giving world-class experience to students, we are paid peanuts. No increment, no growth, no positive career trajectory. - To make matters worse, even if we want to work 40 hours a week and make this our profession, we can NOT, because we are only assigned UP TO a measly 20 hours. Sometimes that goes down to even 10, and there's just nothing we can do to work more hours. So tutoring at Yup has become a hobby/time-pass/part-time gig for many tutors, than a serious profession. If this continues, I'm sure Yup is going downhill because there will just be no quality tutors remaining. No one is going to break their backs following all policies to the letter for a job that pays minimum wage and gives minimum hours.