You get out what you put in - Direct Sales Advisor Yu Energy Employee Review

Good friendly and team member whi are happy to help and support you

management toxic, hide behind smile but like to discuss issues behind whispers. take things personally. mad atmosphere for no reason other then there personally vendetta.

A few nice people worked here.

Honestly this was the most broken and corrupt company I have ever worked for. Understaffing leading to burnout was huge. Other teams expected to pick up the slack for teams which were deliberately understaffed with no benefits for doing so. Training was NON EXISTENT. I taught myself and an apprentice how to do the job at the same time. The set time frame for process I was put in charge of was 3 days. It was taking me 1-2 months to get to each new process request. I was working on this alone and also expected to do Customer service calls all day. This should have been a 3 person team working on it full time. This was relayed to managers who did nothing. Further to this, the company were scamming customers constantly! The abuse of the system was unreal. Overcharging for energy, giving customers no way to get in touch and rectify their bill, then penalising them by hundreds of pounds of which if they refused to pay, their energy would be cut off. This left businesses with no electricity or gas. The morals of this company are out the window. HR were friendly on the surface but were very catty and so far up the managers behinds that you couldn’t take anything to them.