Pros
Get to experience a lot of technologies and use lots of kit.
Most of the time 9 -5.
Christmas off - unless your an engineer, then you will be on call while on holiday.
One hour for lunch, if you get chance to take it.
Free water.
Cons
Workload - high, as others have said, once the invoice could be sent you were onto the next.
On call - Expected to be sat at your laptop at all times, unless someone forgets to change the out of hours message from being closed at Christmas.
Expect to be humiliated in-front of the entire office if you make a mistake.
Holiday - 23 days, 3 of which had to be taken at Christmas, to then be on call. No idea where the review of 26th Nov 2018 has got 30 days from.
Things went down hill when a senior manager left and wasn't replaced.
Don't expect any training that costs money, also the company isn't accredited to sell most of the products they sell!
When you leave you will be blamed for everything that goes wrong.
No time for internal projects so you are just praying the internal infrastructure doesn't fall over.
No company mobiles, engineers & sales staff expected to use personal phones for business.
Pay rises promised then delayed and delayed.
Communication from management was shocking.
'Everyone is replaceable' - The MD's attitude to a lot of staff leaving, not sure how well that's working out.
Asking your staff to leave positive reviews might not have been your best idea Mark.