Avoid! Please read if you're thinking of joining! (Truthful) - Operations Yo Telecom Employee Review

One of the worst thing about the company is that, whoever is reading this from company will be trying harder to find out who wrote this review rather than addressing and opening their eyes to the issues I am writing about. Firstly, work life balance is a myth at this company. They like to portray things to be different to how they actually are on their website, socials etc. So don't be fooled. You will do 8;30 - 5;30 and if you come in at 8;29 you will be called late. Lunch hours are often cut short. You will also be expected to work out of hours and are often contacted out of hours on personal mobile numbers with no hesitation or pay. You will also be expected to attend unpaid out of hours meetings. The Southampton office is a converted garage which is ridiculously cold in the winter and ridiculously hot in summer. The Manchester office is much nicer and more modern, having seeing and being in both the difference is crazy. One winter the CEO banned heaters when it was near on sub-zero in the Southampton office, people were working wearing coats and gloves in an 'office', Staff questioned the legality of an office being this cold and being a safe work environment at the time, I'm pretty sure it was illegal. The office definitely goes against many health and safety regulations. There's also no hot water, no designated lunch area, very loud etc. but its okay because they have a pool table! Senior Management will sit in their office and watch / listen to CCTV to check if you are 'working' or talking negatively about them? In all my years of working I have never seen anything like it. Big brother-esque. If you so much as pick up your mobile phone they will be onto you. Their CCTV is not for security more for watching their staff, you can tell by the placement of the cameras and how often they are sat upstairs watching it! Even writing this I can't believe this is something they did. The whole 'service' the company provides is poor, from what I could tell they have barely changed the technology and equipment they sell over the last 8 years. They are selling outdated Telephone Systems on 7 years contracts which are very over priced. It all appears to be a money making scheme for the CEO with the illusion of helping the customers. That's not to say staff don't care about the service they are giving but I don't believe the CEO cares about anything other than the money in his account. They are also understaffed hugely in operations from what I could tell during my time there, they are all running around like stressed headless chickens with the phones ringing constantly. Staff are often bought to tears from stress, there wasn't a week that went by in my time there that someone hadn't cried. You can also see their lack of good service in the customer reviews on Google/Trustpilot however the reviews are massively saturated with 5* reviews which are done upon install by the engineers as they are incentivised to do so, but those reviews hold no substance. It saturates out the truthful bad reviews to keep the rating as high as possible. During the pandemic WFH options were scarce and frowned upon should you have requested to do so. Not to mention the outright disrespectful view the company had on an actual pandemic, disregarding its legitimacy. They don't trust any of their work force besides the main 'clique'. If you disagree or speak up against what they believe in you will be coerced out the door one way or another. The ego of the CEO is too outlandish to put into words, it's similar to a dictatorship and he is one of the most immature and manipulative people I have ever met and or worked with. He likes to hire young staff so they are more susceptible to the manipulation and will be cheaper to employ (underpaid). He will happily spend 100s of thousands on cars but will turn his nose up at a deserved pay rise for his staff. CEO is also very unprofessional in the workplace, swearing at staff, disregarding mental health concerns etc. Cult. The company is very very cult like, you will see that in other reviews here and they aren't lying. The cult like tactics are prominent throughout the company if you don't conform you are immediately left out and seen as a lesser person and they will make your life even more of a misery whilst working there. I feel bad for a lot of the 18-25 year olds there who are being massively manipulated and blinded by these 'incentives' of going to Ibiza, Monaco etc. When they are being over worked and underpaid but a lot of them don't know any better and when the boss says "Jump" they say "How high?". Sad to see really, careers being wasted before your eyes. Avoid Avoid Avoid, funny thing is like I said at the beginning I already know that senior management will be running round stressing trying to work out who wrote this and how they can get it taken down. Truth hurts, sort it out. Wonder why your staff retention is so low??