Sadly lost its way - Anonymous employee Xe Employee Review

Thank you for taking the time to leave a review and share your opinion. I’m sorry that you’re unconvinced by Mark’s recent appointment. It’s unclear from your review if you are still a member of the Xe team but, if you are, I would ask that you give him a chance to change your mind. You’re right to highlight Xe’s people and our teamwork as a strength. The Executive Team is a team within the team, and I know we are all committed to delivering success through our people. I can’t agree with your assertion that the we do not value the hard work of people, but your feedback has made me reflect on if we could perhaps do a better job of showing how much we value our people. Thank you. We have recently introduced a new performance tool alongside changes to our bonus structure - both are designed to reward our best people. We also have employee awards monthly and annually. But in my experience, nothing beats an on-the-spot “well done”. I take your challenge that we could do more to ensure people’s efforts are recognised on a more regular basis. To your point about how we compete in this disruptive market. I’m not sure I agree that we are “chasing” others, rather trying to innovate to make sure we continue to deliver what our customers want and need as their demands and expectations change. We cannot afford to stand still in this ever-evolving climate. This will, inevitably, mean change for how we operate. And in a world that is becoming more reliant on an excellent digital experience, our challenge is to find the right blend between human and digital services and interactions. The Executive Team and I are confident that Xe can win in this space due to our most important competitive advantage: our people. These are just some of the examples of the huge transformation our business is going through. I know change can be difficult, and I want to thank everyone at Xe for their continued support while we make changes to our business to ensure it is fit for the future. As always, if you would like to talk about these, or any other issues, please do get in contact by emailing me directly or calling me on +44 (0)1753 75 17 78. Richard Evans