A job to get you through while you figure out your real career- but don't get stuck there. - Anonymous employee Wyndham Destinations Employee Review

2.0
16 Oct 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fairly easy hiring process if you have any sales skills at all. Company has excellent benefits starting with the month after you get hired. Hourly wage is nothing, definitely not for those who aren't motivated to sell (which is why they do it that way, unfortunately). Job is a no-brainer- definitely something you won't have to take home with you. Hours are technically part time but Saturdays are often mandatory and even when they aren't you usually need them to hit your numbers, which means mostly working 6 day weeks. Great if you don't mind the high noise levels and the repetition, not to mention the high pressure of being held accountable to meet quotas in a sales process where you are only partially in control of what happens. If you are not looking for a career and don't care about growing within the company, this is a great stop-over to get you to what you want next. Organization is totally flat so there is nowhere to go once you are in as a vacation sales rep. A handful of people make really great money, the rest have significant ups and downs and you never really know what your check is gonna be till cancellations come in.

Cons

Don't believe what they tell you in the hiring events about the "average" income potential of $1000 per week. That is a definite stretch, especially to hit consistently. Cancellations can really kill you, and you never get to follow up or find out why a customer cancels so you have to take Wyndham's word for it. It is not uncommon to have a $1200 check turn into a $300 check and you just have to swallow it and keep on going. Now is a particularly bad season to start unless you plan on being in and out of there in 2 months. The holidays are notoriously slow, so if you think you want to do it either have some savings stashed or wait till after the 1st of the year- and be prepared to get fired if you don't hit quota according to their progressive writeup policy. In the department where you talk to Wyndham timeshare owners, you talk to a LOT of really angry owners. In the training they tell you it is all customer perception but when you hear the same types of complaints from hundreds, even thousands of people all independent of one another you have to wonder. In each of these cases, you are expected to either get these people to buy or just get them off the phone as quickly as possible. For this reason I find this to be a pretty low-integrity business model. Other integrity issues within the company are that they tolerate ridiculous behavior from their reps as long as that person is selling. I was screamed at and stabbed with a pen in the middle of the sales floor and after HR did a huge investigation (just to look like they were taking action) they slapped the crazy woman on the wrist and put a stringent "final" writeup in my file despite the fact it was acknowledged I had no part in the incident and had never before.

Explore other reviews about Wyndham Destinations

5.0
12 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Great commission structure, great managers

Cons

Training does not really translate to the real sales floor

2
3.0
2 Oct 2012
Recommend
CEO approval
Business outlook

Pros

If you last long enough you can take advantage of some good travel deals. You get decent benefits at a reasonable price almost immediately.

Cons

The job itself (CMA) is getting people to take timeshare tours at the Camlin in Seattle. You get stuck at all sorts of outdoor or indoor kiosks the management cannot even stock with the materials do do your job. The management is pretty ineffective and has no idea of how to communicate. You do not get an email address so they use text messaging to communicate. You get your schedule for the next week on a Friday morning so planning a life is nearly impossible, and you never know when your days off are. They claim you can make a good paycheck. I know many at Wyndham in this position do. However, you need good offers (which Seattle did not have) and good locations which there were not enough of to make the bonus levels. People came for one day and left, the turnover is likely nearly 100% per quarter. If you want minimum wage for a few weeks go for it. If you want a real career this is not the place. If you are any good as a CMA you should go elsewhere and use those talents for more money!

7
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