Great job but terrible culture - Kitchen Designer Wren Kitchens Employee Review

3.0
30 May 2025
Recommend
CEO approval
Business outlook

Pros

-The company itself with the directors who run it is forward thinking, successful and incredibly innovative and inspiring. -Everyday I came into work inspired by the company and how far the owner has came in this journey of taking over the world of kitchens -Fantastic training at head office, technology and design systems -Working with different people everyday, being a part of their journey and designing their kitchens and bedrooms -If you’re driven and perform well, there’s a great opportunity to earn some serious money -Amazing showrooms you truly take pride working in

Cons

-Turnover of staff at the local showroom is extremely high! Under 4 years nearly 60 people have come and gone due to poor treatment, mismanagement and lack of support from local showroom -Local showroom management is toxic, there’s a culture of favouritism, fear and micromanagement -Web leads are based off “performance” but in practice by the local showroom it’s based on who’s liked which is inconsistent and very demotivating. -Mandatory daily briefing sessions which work out to 1hr 45m which are never paid back in time off (despite contractual terms) and are often negative, aggressive, and include inappropriate language. -Management often swear and belittle staff creating a hostile work environment -Can’t speak for all HR advisors but again, local showroom HR advisor seem very aligned with management, having phone calls on his personal phone before the shift starts, makes it difficulty to raise issues safely and securely -You will also spend a lot of time at work, say goodbye to your weekends, your bank holidays and any holidays you plan to go on longer than 2 weeks.

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Wren Kitchens Response
7mo
Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that you valued the company culture, pay structure and inspired by our heritage. At Wren Kitchens, we are committed to fostering a positive and supportive working environment at every level of the business. Feedback like yours helps us evaluate leadership, accountability, and processes to ensure that our showrooms reflect the same high standards, professionalism, and culture that define the company as a whole. We appreciate your dedication during your time with us and your thoughtful insights. We also take your concerns regarding local showroom management, culture, and HR practices very seriously and would appreciate the opportunity to hear about your experience in more detail, please reach out to us at LetsTalk@wrenkitchens.com if you wish to discuss further. Thank you for being a a member of the Wren team for several years and we wish you the best on your future endeavors.

Explore other reviews about Wren Kitchens

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I’ve been with Wren Kitchens for about a year now, and my experience has been nothing but positive. The company continues to grow and expand, which creates great opportunities to learn new things and develop professionally. The environment is very collaborative and supportive. There’s a great balance of autonomy in your role while still having the support of teammates and management when needed. My manager has been especially great at providing coaching, guidance, and encouragement that has helped me continue to grow in my role. The benefits are also very competitive, and I really appreciate that there are multiple options available so you can choose the plans that best suit your lifestyle and needs. The PTO offering is competitive as well, which makes it easier to maintain a healthy work-life balance. Overall, it’s been a rewarding experience working for a company that values development, teamwork, and continued growth.

Cons

None that I can think of!

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Wren Kitchens Response
3mo
Hello, thank you for taking the time to leave such a thorough and thoughtful review of your experience with Wren! It's so great to hear that your time with the company has been so positive and that you've found the environment supportive and full of opportunities to grow. We're also pleased to hear that the benefits and PTO offerings have helped to support a healthy work-life balance. It's especially encouraging to hear that the support and coaching from your management team have helped you develop in your role. Thank you again for your feedback and for being part of the Wren team, we wish you success in your role!
1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None - the company was run out of the UK HQ and had no real marketing function

Cons

Many and they filed for Chapter 7 bankruptcy in August 2026

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