Slowly and steady, things got worse: from overseeing one project, you get one more, and another, and the third, and so on, because of the unsteady volume of work (one day we had just enough projects to keep everyone busy and all of a sudden, all hell broke loose, with a lot of small fixed budget projects that we weren't ready to take on)
You are good until you are not: if one complained that things were getting out of hand and it was to much, you were told to suck it up, that others were able to handle more than you, making you feel like you weren't good enough (while you are already doing overtime, or weekends, just to be able to keep up the pace)
Same goes for developers: continuous context switches. one day you are working on one project, the other day you're estimating two other projects while working on a 3rd and so on. So the young people with drive mentioned in the pros area are slowly turning into victims, and it is easy to see how the drive goes away, turning into frustration, anger and disappointment, working with them becoming a lot more difficult as time passes.
The company thrives on feedback, they mentor everyone on how to give and receive feedback once every month or so, but management tends to agree do disagree when it comes to constructive/negative feedback, with little to no action taken when such feedback is received.
The word "family" and "pack" are mentioned a lot, but it never really felt that way. It felt like a tool to be used when times were though in order to take advantage, push people to the brim of burnout with little to no gratitude or reward.
A lot of layoffs, as expected for this period when it comes to outsourcing companies.