Not just a job, a revolution, and much more - CS Agent Wise Employee Review

5.0
7 Oct 2015
Recommend
CEO approval
Business outlook

Pros

Because it's TransferWise, of course. We're changing the banking world as it's known. And not only, it's breaking the rules of conventional corporate culture as well. Infamously cold and stern Estonian colleagues smile for no reason. There are so many people, so you're bound to get along with at least some of them, even if you're the oddest person in the world. The bonuses are considerable - both material and emotional. Being different is embraced, and TransferWise is constantly looking for ways to put it into good use. Your opinion and ideas matter, you can make a difference. Flexibility is the thing - a lot of us are able to make their own schedule. Working from home is totally normal. Could go on forever.

Cons

It's still a job, and not an easy one. Going can get rough, stress can build, since our customers are people after all, and people can be mean. And the ever-flowing stream of new info. So it's a challenge. If one doesn't feel like doing any actual work, TransferWise is not for them.

Explore other reviews about Wise

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

flexible review pay lots of feedback

Cons

repetitive long hours can be frustrating no sponsorship for visa

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Wise Response
1mo
Thank you for taking the time to write a review. We’re pleased to hear that you appreciate the flexibility, benefits and culture. We hope you continue enjoying your experience at Wise.
3.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Mission-Driven Work: Wise’s mission of "money without borders" aligned perfectly with my personal values. I was genuinely excited to go to work every day, tackle challenges, and track our progress toward that goal. Exceptional Peer Group: The hiring bar is high; you’ll work with smart, diverse, and genuinely interesting people from all backgrounds. Cutting-Edge Product: Working on the Wise Platform is a great technical experience. As an Implementation Manager, you get excellent visibility and access to the Product and Engineering teams. Top-Tier Documentation: Internal enablement and documentation are highly organized, making it easy to self-serve and find answers quickly.

Cons

Lack of Transparency in Management: I received no negative feedback during my probation period, only to be placed on a PIP two weeks after it ended. The feedback loop is non-existent; instead of real-time coaching, minor oversights are "saved up" to justify disciplinary action. Poor Feedback Quality: The PIP I received felt AI-generated, filled with corporate jargon and lacking substantive examples of performance failure. It felt like a formality rather than a genuine attempt at development. Toxic Management Culture: There is a palpable sense of micromanagement and "back-stabbing" within certain leadership circles. The environment shifted from collaborative to manipulative, with a noticeable lack of directness and honesty. Growth Hurdles: The Sales team appears to be struggling to close deals, which impacts the overall momentum of the department.

8
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Wise Response
1mo
Thank you for taking the time to write a review. You raised a number of concerns and I hope you were able to discuss these before you left. If you’d be comfortable to share more details, we’d really appreciate it. Please drop us an email at employerbrand@wise.com.
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