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Completely Tricked - Linux Systems Administrator WiredTree Employee Review

1.0

14 Oct 2014

Linux systems administrator

Recommend

CEO approval

Business outlook

Pros

Up to date technology and you get to take your laptop home with you. There's a bar literally downstairs and across the street. Good places to eat. Train drops you off a block away. Chairs are comfortable.

Cons

Management yells at you, talks behind your back, and prevents you from eating lunch. HR is the owners wife which if you ask me is completely unprofessional and a conflict of interest. HR also doesn't seem to have a clue on how to answer any questions you may have. Management even talks behind managements back A LOT. The infrastructure there is terrible. Cable management in non-existant. 12 hour shifts are very trying especially when you don't get a real lunch break. The turn around rate is about a year. They either fire you after that time or you will quit. There are employees there merely to snitch on others. The promises they make when you are first hired become mere dreams. Senior Admins have a god complex and almost laugh at you when you have a question. Training is terrible. Training was a workbook while the trainer surfed the internet not even helping with the queue. Floor manager is a nice guy but he is probably the one you want to watch what you say to the most. Many false misleading things have come from him too often. It seems like management is overworked just like everyone else. Pay isn't great and receiving a raise is almost impossible. Even if you are approved for a raise, they make sure to wait 3-6 months before actually giving you a raise. Employees have been fired unjustly with no warning or reason. You cannot eat at your desk so you starve until management leaves even though Management and other senior eat at their desks. Prepare for coats and gloves all year around. Even when people complain about numbness in their hands from the cold it is disregarded without even a simple compromise. If you increase the heat when management leaves they yell at everyone for electricity cost when all the employees are trying to do is stay a little warm because the temperature is set to 60 degrees.

WiredTree Response

11y

I am sorry you felt tricked. That is the last thing we want people to feel. It sounds like you were with us a while back based on your pros listed and we have changed and improved a lot of things since you worked with us over three years ago. To clear some things up in your post, we never prevented anyone from taking a lunch. We actually have a no eating at your desk policy to force people to take a break away from their desk and when working a 12hr shift. We also give everyone that works at WiredTree paid breaks, so you relax for a bit and recharge while you are on shift. That is why we provide unlimited filtered water, coffee, tea and soda and we also provide fresh fruit and snacks you can enjoy while on your breaks too. All managers on duty are instructed to ensure that people take breaks as well. It is an internal company policy that we have had for many years now. I am sorry you felt you couldn't take one. No one in management tells any of their coworkers they cannot take lunch. It simply doesn't happen. In in our offices, the heat and AC is set to comfortable levels and any manager is OK to adjust it for their coworkers. It's always been that case. I am sorry that it wasn't set your exact liking and you felt that it was too cold. It sounds like you are very upset with your time here at WiredTree and that you had conflicts working with your coworkers. We encourage all of our coworkers to talk to management if they are seeing someone else on their shift behaving inappropriately or are not working as part of the team. We do that to encourage a positive and healthy working environment for everyone here at WiredTree. I am sorry you don't like the fact that people would speak up to their peers and managers when this kind of behavior was impacting them in a negative way. We are sorry that you are so upset 3+ years after working with us. We wish you the best of luck with finding a job and work environment that makes you happy. Warm regards!

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5.0

31 Jul 2013

Linux systems administrator

Recommend

CEO approval

Business outlook

Pros

Great opportunities to gain experience where you may not have had any, or the credentials on your resume to get you the opportunity in the first place. Lots of room for growth within the company if you work at it. This isn't a place where you can come to work, do the minimum, and expect to get ahead. If you work hard you will. Pretty simple. Lots of support from senior admins and managers available.

Cons

It's not going to be an easy ride. The first year is going to be tough for some people. Be prepared for some bumps along the way, especially if you are inexperienced. There are plenty of people to ask for help, but it can still be very stressful until you get the hang of things. Keep at it and get through this period, and you'll be fine.

4.0

14 Sept 2014

Linux systems administrator

Recommend

CEO approval

Business outlook

Pros

You will be surrounded by skilled admins and shift coordinators who are willing to extend their knowledge when asked; The experience you gain will be extremely useful to better your career as a systems admin; The range of tasks you take on don't stop at console work (ie, hardware and data center work will be a part of your day-to-day); Communication skills, critical thinking, and focus will be sharpened in order to complete your tasks as an admin here; Management is very experienced and professional, and are excellent trainers in acclimating someone to the work life of a web hosting admin; compensation is fair and is open for growth if you keep with it multiple years.

Cons

The shifts are long (12 hours) and the customers aren't always in a great mood or great communicators. Be prepared to take on a night shift if you are getting worked into the schedule (this could be a plus for some); The size of shift teams seem a bit light on shifts that get very busy; The vacation hour policy is stingy if you haven't worked there for multiple years; Some issues may be above your skill level and there may not be an immediate superior available to help sort the issue out quickly.

WiredTree Response

11y

Thanks for your review of WiredTree and for your hard work while you were with us! We are glad that you found the on the job training and overall experience here to be a positive one. We are trying our best to give our coworkers a fun environment where they can hone their Linux skills and help our customers everyday. In response to your advice to management, one thing that we have recently changed this year was providing more frequent staff reviews. We have moved from a yearly review cycle to one every six months, so we can set goals, gather more relevant feedback, and review salary. We realized that a year is too long of a review cycle to be effective and we are sorry that you didn't get to experience the new one.. We have also revamped our entire review process so it can be better used to track goals and feedback over time. We feel that these changes are a step in the right direction to keep our coworkers engaged with the company during their time at WiredTree. I will pass your feedback about the 12hr shift and vacation time in our next operations meeting. Thanks for sharing it. We have been looking at other shift models to see if our support team wants to move away from the 12hr shift. Most are very happy with the bulk time off that the shift provides and most have been resistant to moving to a different shift model as they would lose their 3/4 days off a week. Regardless, we understand that the 12hr shift is not for everyone and we are taking steps to explore all other shift options. As for not having an immediate superior available, we have redone our management structure this year, so we have a direct supervisor on every shift throughout the week, along with a manager on every shift Monday through Friday. We also recently promoted one of our most senior Linux Administrators to General Manager of Support to help facilitate a better internal support structure for your past position. As you can see we have been making a lot of positive changes since your time here at WiredTree. We truly want to make WiredTree the best it can be and we are very grateful for your feedback. We wish you the best of luck!

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Completely Tricked - Linux Systems Administrator WiredTree Employee Review

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