Pros
Decent culture,huge cubicle, good food
Cons
It's not the worse culture. Within your Team it's usually pretty chill. However, the higher ups are always changing things and pushing high expectations and demands on employees. They don't care if their weird new script is causing customers to get mad: just do it. They need sales. They don't care if you've worked everyday (but Sunday!) This week 12 hour shifts. Just do it. There were no bonuses and the calls were intense and high in volume. You can't stop. You can't go to the bathroom. You cant just walk away from your desk. Work work work that's all they care about. Unless you're a higher up. The pay was decent....or so I thought. They could pay more. They have no reason not to. There just trying to get you to do this tedious work that no one wants you and pretend you're making great money but for how CSRs are treated and how much OT they work they deserve to be paid more. Maybe they do now but they weren't when I was there!! I was so burnt out working as a temp. I don't even know why I accepted a full time position. I guess I thought it was worth it. It's not.