Product Pushing and Widget Sales are more important than a customers financial NEEDS. - Personal Banker II Wells Fargo Employee Review

3.0
10 Apr 2010
Recommend
CEO approval
Business outlook

Pros

Competitive pay, excellent benefits and PTO. Plenty of room for upward and lateral mobility, easy to use systems and plenty of employee support in various aspects of their lives. Co-workers are usually competent and branches are well equipped.

Cons

Completely cut-throat sales mentality pushed from upper management. Sales, sales, and sales and not only sales, but quantity over quality encourages gaming by employees because employees are so tired from the pressure and want to keep their jobs. Unit based approach meaning five debit cards is the equivalent to five 100k, money markets in terms of their unit goals. Incentive does not pay much, only pays quarterly, and requires you meet 3 out of 5 goals to even get paid. Employees are so burned out from daily sales push, that they quit thinking about the clients needs and focus only on maintaining their jobs. You cannot sell THIS aggresively and maintain the best interest of your customers. Not only that, they hire tons of bankers per branch and somehow feel this will bring in more units and sales. Turnover is ridiculous because of the cut throat mentality and that causes service breaks to the banks customers.

Explore other reviews about Wells Fargo

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work as developers

Cons

I don’t see any cons

4.0
1 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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