Good intentions, bad placement - Mortgage Loan Processor Wells Fargo Employee Review

2.0
20 Jan 2020
Recommend
CEO approval
Business outlook

Pros

None, this place was soul crushing

Cons

Though it makes sense for WF to hire someone to be the middle man between the borrower and the underwriter, the way that it was set up ended being stuck between yelling customers and complaining underwriters. Management expects you to keep a score of customer happiness, but its completely set upon a bad experience from the start.

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5.0
16 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work environment, they actually value you as an employee. You don’t feel like just a number to them like at other banks.

Cons

Heavy phone queues, back to back calls

4.0
1 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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