Read before you apply - CSA - Customer Service Associate Wawa Employee Review

1.0
20 Feb 2025
Recommend
CEO approval
Business outlook

Pros

It’s a paycheck.Things could be a lot better if General Managers were more professional.

Cons

First of all as a customer service associate the maximum amount of hours you can get is 32 so they can keep you at part time and don’t have to give you benefits. With the managers the bonus check rules and they will cheat to get them , doing things like having employees change the expiration dates on the meats that are used on hoagies. Resetting the timer on the coffee dispensers. Changing the holding time on the hot sandwiches under the heat lamps especially the sizzli breakfast sandwiches,they will falsifie store recordings to pad the inventory. and cheat on haccp recordings. I could go on and on. There is too much favoritism toward the employees where some are treated well and others are not which makes the workplace so unfair. And the gossip from associates and managers is out of control. Again I could go on and on, don’t call out sick , you will be treated very unfavorably. Don’t have an accident as this goes against the general manager’s bonus and they will treat their bonus better than they will treat you. Corporate doesn’t have any idea how things are in the stores because when they come around it is usually announced and every one is expected to be on there best behavior by the manager.And things are hidden from corporate.

Explore other reviews about Wawa

5.0
16 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good and fun environment to work in

Cons

Not always that busy, boring

4.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

As a supervisor you can control the work environment to the best of your ability to make the store a great place to be for customers/coworkers. Pay is at a decent starting level for the position.

Cons

Basic Associates only accrue PTO creating issues with Work/Life balance unless you've made it a long time without needing to take a day. Attendance Point System is unforgiving without readily available PTO. As management differs between stores experiences may vary.

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