My Experience with Walsingham Support - Care Support Worker Walsingham Support Employee Review

This is a strong recommendation if you are having little to no IT experience for 1-2 years while you get your feet wet. They do offer an incentive bonus if you are timely for two weeks in a row with the exception of 1 over 7 min start in the whole two weeks. Basically, if you are timely with all shifts and logging into your computer on a ready status they would either pay up to 10 or even 15 percent added to your base salary. By far this was the best incentive and the working from a home schedule that was earned by showing good faith in your working habits and your overall knowledge in your role.

The part that got me to fold my hand with the company almost immediately was the entire workflow that I was assigned to at the time had developed into taking phone calls for 3 different companies. I have forced off all 3 accounts that I knew well onto 3 new accounts that I knew ZERO about. This was a bit extreme for me to be honest. I really thought management could have spoken with the call center staff and helped better prepare the company or call center for new and upcoming potential clients.

I genuinely love working at Walsingham Support, My manager is the best I’ve had approachable, understanding, and consistently supportive. They take the time to listen, encourage development, and create a really positive and motivating environment for the whole team. From a recruitment perspective, it’s also very rewarding to be part of a charity. Knowing that the roles we’re hiring for directly impact people’s lives adds real purpose to the work. The team culture is collaborative, supportive, and everyone is working towards the same goal.

Recruitment in the care sector can be fast-paced and sometimes challenging, but having strong leadership and a supportive team makes a big difference.