Great place to work, but needs some work. - Client Manager WTW Employee Review

4.0
5 Feb 2009
Recommend
CEO approval
Business outlook

Pros

The new building! Great people and a sense of willingness to change amongst normal employees and those at the very top of the company for the better which is rare in such large organisations.

Cons

Middle management (all directors below board and divisional level) as in so many places are a significant impediment to implementing change. There is also a drive to have all job roles as revenue generating, which impedes the true revenue generators as there is not sufficient support from peons.

Explore other reviews about WTW

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful, intelligent colleagues, very collaborative, interesting work, lots of opportunity to move around the org

Cons

Risk averse so it’s slower to invest; penny wise but often pound foolish

2.0
28 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Work is challenging - Benchmarking and survey data provides value - Can build a large network across employers, vendors and carriers

Cons

- "Merit" or annual pay increases are often less than annual Federal cost of living adjustments to address inflation. I have earned less every year I remain at WTW. - If promoted, raise is combined with "merit" and dilutes both amounts. I've never heard of one person being satisfied with merit + promotion salary increase. If anything, this is the final trigger to seek employment elsewhere. - High billable rates paired with higher execution/client satisfaction expectations yet overall pay/comp don't reflect it. Internal systems and process distract from productivity and impact. - Limited to no investment in training and development outside of internal webinars - Always hear "our people are the difference" yet it doesn't feel like that when it comes to total comp, professional development, and systems/tools that make sense - After 7 years, burnout is high amongst colleagues and I personally can't imagine many more anniversaries. Many high-performing, valued colleagues have left in last 12 months

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