Pros
Supportive culture of growth and learning
Cons
Bottom line: You are overworked and underpaid with absent, overworked, or incompetent leadership. They do not give you Juneteenth off and instead say that if you have a problem with it, you can use your own PTO. 1. Low pay in comparison to other roles of the same (or less) stature in comparable companies, especially if you are a junior colleague. Senior colleagues do not understand the current cost of living and will not budge on pay negotiations and management does not know how to handle you asking for it. They always say they will get back to you and then never do anything no matter how often you follow up. They lie and say there's a "blackout period" when in reality they are too scared to approach executive level personnel about it. 2. Bad work-life balance-Layoffs happened and we are still understaffed. Hiring ONE new person got pushed out for the second time in two years. AI is not at the place where it can make up for the fact that we lost multiple people. They are squeezing as much profit out of the existing people as they can. In that same vein, yearly hour goals are unrealistic, probably just so they have an excuse not to give you a full bonus/a better salary raise. Hours are long, especially during peak season. The "flexible schedule" thing means that you can be on until midnight or 1am some nights. It's considered "a lot" if you take 1 week off. It's only excusable to take 2 weeks off if you're getting married or on disability. Managers are a) incompetent and b) don't have the time or energy to learn how to be good managers because they're balancing selling, delivering, and managing. Despite squeezing people for every penny (aka hour of time) they have, they still somehow don't have enough money to hire more people to fix this problem. And again, AI is not in the place where it can resolve these issues no matter how much they force it down your throat. 3. The technology they sell is not worth its weight, so essentially you're forced to sell your clients smoke and mirrors and dance around the fact that it won't work the way they want it to. All efforts to improve it fall to the wayside. The people who are in charge of it are not competent technologically.