nice people - Technical Support Specialist WP Engine Employee Review

5.0
27 Nov 2024
Recommend
CEO approval
Business outlook

Pros

the thing that makes wpengine set apart from other companies that i worked for are the people. i got the chance to meet awesome people and that makes life a lot better at work

Cons

high work volume and just standard market pay rates for that.

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WP Engine Response
1y
Thanks so much for sharing your experience at WP Engine thus far! We're so glad to hear you enjoy the people you have a chance to work with each day, our people and culture are core to everything we do. In regards to work load, we're always working to improve the employee experience while also maintaining our award winning customer service levels. There are several initiatives underway to reduce the amount of incoming customer inquiries for employees, as well as simplifying your workflows to make your time spent more efficient. If you ever have more feedback to share, positive or constructive, we'd encourage you to reach out to your EE Business Partner as we're always looking for feedback so we can all thrive together at WP Engine. Thank you again for sharing your experience, we're glad you're here!

Explore other reviews about WP Engine

5.0
20 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Cons

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

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WP Engine Response
4mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
4.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Fully remote so can work from home -Work/life balance is great, I never take work stress with me after I log off.

Cons

-Management is unwilling to make changes at times, even when something can be optimized. -Some days can feel like you are overworked due to not enough staff to cover support queues

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WP Engine Response
1mo
Thanks for taking time to share your feedback with us. We are glad to hear that our virtual first model is having a positive impact on your experience. Creating an environment where employees can do meaningful work while maintaining balance is something we care deeply about. We also appreciate your candid input around decision making and workload. Your feedback on optimizing workflows and ensuring adequate coverage in support queues is important, and it’s something we continue to evaluate as we scale and prioritize across the business. Thank you again for your perspective and for being part of the team, your insights play a critical role in how we improve our processes and better support our teams.
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